Customer Service Executive

This Customer Service Executives main responsibility will be to manage a small portfolio of accounts across the full customer lifecycle. You'll be the main point of contact for your customers, handling day-to-day queries and orders, but more importantly building the kind of relationships where customers call you first, trust your advice and want to do more business with the company.

The company you’ll be joining has been established for over 40 years and is a trusted, multi-award-winning global market leader developing innovative cutting-edge products. This business is aspirational, Customer Centric, team driven and Innovate, which are the key principles that shape the culture and behaviour of the organisation.

Customer Service Executive

* Base Salary: £30,000 plus the opportunity to earn bonuses

* Hybrid working (the 1st 6 weeks will be in office)

* Huge amounts of corporate benefits

* A genuine opportunity to grow a long-standing career

Customer Service Executive key responsibilities

* Own a portfolio of

* Manage customer expectations through clear, accurate and timely communication at every stage

* Maintain accurate and up-to-date records across Business Central, Dynamics CRM and supporting systems

* Follow established processes and contribute to continuous improvement across the team

* Conduct regular proactive health check calls with customers to understand their business, review current products and identify any issues or upcoming requirements

* Handle inbound enquiries, orders, returns and complaints professionally and efficiently via phone, email and CRM

* Handle pricing queries, prepare quotations and liaise with the BDM team on commercial opportunities

* Log all customer interactions, opportunities and account intelligence in CRM consistently

If you’re interested in this opportunity and have experience in a customer focussed role, then please send your up to date CV through to Ian Baldry at VPss by pressing apply now