Repairs & Assets Coordinator

Repairs & Asset Coordinator

*initial 3 months with possible extension*

*Hybrid - 2 days on site in Chelmsford / 3 from home*

*£22.90 ph umbrella / 37 hrs per week*

The role:

* Develop work procedures to support effective team leadership by the Programme Manager.
* Create documents and maintain an overall operational plan for the team.
* Lead third-party contractor meetings to ensure alignment of reported data with program information as provided to the stock investment manager.
* Operate as an interface between Asset Management, Neighbourhoods, and the CRC with regard to customer liaison as required.
* Resolve administrative queries within the team's scope and manage overall team schedule, escalating issues to the Programme Manager when necessary.
* Track and monitor completion of management tasks to ensure successful delivery of the team's operating plan.
* Validate and analyse data captured from surveys, liaising with Surveyors to ensure data is consistent and accurate.
* Support team-wide administrative efficiency and effectiveness.
* Collaborate with customers on inquiries and schedule appointments within agreed timeframes to uphold excellent service.
* Undertake any other responsibilities relevant to this post, as directed by your line manager.

Key skills and experience:

Excellent communication skills especially over the telephone;
Experience of working in a customer focused environment.
Good level of Microsoft office skills including word and excel
Strong interpersonal skills
Experience working in a repairs / maintenance environment Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy