B2C Customer Service Agent

We’re a recruiting for a well-established organisation with a loyal customer base and a brilliant Operations team who truly look out for one another. Right now, we’re looking for someone with office-based B2C customer service experience in a product environment who enjoys problem-solving, bringing calm to customer challenges, and taking real ownership of their work.

What you’ll be doing
Supporting customers by phone and email with warmth, clarity, and confidence.
Managing orders from start to finish and keeping everything seamless through CRM systems.
Handling returns, delivery updates, product questions, and the occasional tricky complaint (with lots of team support).
Logging everything in the CRM so customers get a smooth, consistent experience.
Working closely with Sales, Marketing, Logistics and After-Sales—great exposure for future growth.
Spotting ways to improve processes and making the customer journey even better.
Picking up varied ad-hoc tasks that keep your day interesting and your skills growing.

What we’re looking for
Office-based B2C customer service experience (retail-only won’t be quite enough).
Experience supporting customers in a product, stock-based or order-based environment.
Confident communicator with a friendly, reassuring style.
Strong admin and CRM skills (extra points for SAP or Salesforce).
Calm, empathetic, solution-focused approach—especially when issues get complex.
Someone reliable with stable work history who enjoys being part of a supportive team.
A positive attitude, good organisation skills, and comfort working with structure.

What makes this role genuinely great
A friendly, down-to-earth team who support one another.
A calm, structured office environment (not high-volume contact centre chaos).
A stable, long-term position in a company that values consistency and reliability.
Real opportunities to develop skills across multiple departments.
Clear processes, strong onboarding, and a manager who actually listens.
A role where your work makes a genuine difference every single day.
If you want a role where you can grow, feel appreciated, and enjoy turning customer challenges into positive experiences, we’d love to hear from you.

Apply today and take the next confident step in your customer service career