Client Services Delivery Manager

Client Service Delivery Manager

📍 London (3 days onsite)
💰 £650 per day - UMB
📄 9‑month contract

We are seeking an experienced Client Service Delivery Manager to support key, established client relationships within a leading global financial services environment.

This is a senior, client-facing role focused on end-to-end service delivery across multiple operational areas, including fund administration, transfer agency, and fund accounting. The position sits within a well-established, high-performing team and offers exposure to complex client environments and senior stakeholders.

The Role

You will act as a senior point of contact for service delivery, overseeing the coordination of internal teams and ensuring a consistent, high-quality client experience.

Key responsibilities include:

Managing overall client service delivery across multiple business lines
Acting as an escalation point for client issues, ensuring timely resolution
Overseeing multiple concurrent service matters and driving them through to completion
Coordinating cross-functional teams to ensure alignment and delivery consistency
Building strong relationships with senior client stakeholders
Supporting service reviews, monitoring delivery performance, and identifying areas for improvement
Maintaining oversight of ongoing client activity to proactively mitigate risk and prevent escalation

What We're Looking For

Strong experience within financial services, ideally within client service, operations, or service delivery
Broad understanding of fund administration, transfer agency, and/or fund accounting
Experience operating in a client-facing role with senior stakeholder interaction
Proven ability to manage complex service environments and multiple priorities
Confident handling of escalations and challenging client situations
Excellent communication, coordination, and stakeholder management skills
Ability to work collaboratively across teams and bring together different areas of the business

What You'll Bring

A pragmatic and solutions-focused approach to client service delivery
Strong relationship-building skills and professional credibility
Ability to operate effectively in a fast-paced, evolving environment
A collaborative mindset and the confidence to engage at senior levels

Why Apply

Opportunity to work within a stable, experienced, and collaborative team
Exposure to complex, high-value client relationships
Broad, end-to-end oversight across multiple service lines
A role with meaningful impact on client experience and delivery outcomes