People System Support Administrator

An exciting opportunity has arisen for an experienced People System Support Administrator to join a well-established organisation on a 6-month fixed-term contract.
This role is responsible for supporting the day-to-day maintenance and optimisation of the organisation’s HR system (iTrent), acting as a subject matter expert and key point of contact for system-related queries.

The successful candidate will play an important role in ensuring data accuracy, driving best practice, and delivering a high standard of customer service to internal stakeholders.

Key Responsibilities
• Manage the central HR systems queries mailbox, responding to and resolving issues within agreed service levels to deliver an excellent user experience
• Act as a super user for the iTrent system, providing technical support to internal stakeholders and liaising with external suppliers and internal IT teams where required
• Troubleshoot system issues, identify root causes, and escalate software-related problems to the system provider where necessary
• Set up new user accounts for employees, including onboarding new starters and managing permissions and security access
• Generate scheduled and ad hoc reports using iTrent and reporting tools (e.g. Business Objects), ensuring accuracy and timely delivery
• Support data integrity through regular audits and data cleansing activities
• Assist with continuous improvement initiatives relating to HR systems and processes
• Ensure system usage and processes remain compliant with GDPR and data protection requirements

Skills & Experience

Desirable:
• Previous experience working with HR/People systems (ideally iTrent)
• Experience working within a HR or People function

Essential:
• Strong problem-solving skills, with the ability to investigate issues and identify root causes
• High attention to detail and commitment to data accuracy
• Good working knowledge of Microsoft Excel
• Strong communication skills and a customer-focused approach
• A proactive, “can-do” attitude with the ability to work both independently and as part of a team

What’s on Offer
• Competitive salary
• Hybrid working model (4 days in the office, 1 day at home)
• Opportunity to gain experience within a fast-paced, collaborative environment
• Exposure to HR systems and process improvement initiatives
• Comprehensive company benefits package