Head of Service Charges & Rents

Do you know service charges inside out?

Can you lead a senior team to maximise income recovery across a 7,000+ home portfolio while keeping residents at the heart of every decision?

If you've answered yes to both, read on.

A well-established Norfolk-based housing provider is looking for a Head of Service Charges, Rents & Income to take strategic ownership of one of the most critical income functions in the business. Reporting to the Director of Tenant Services, you'll lead the Service Charge & Rents Managers and Income Manager, with accountability for £43m+ of rent and service charge income across tenants, leaseholders, freeholders, shared owners and garages.

This is a genuine leadership role — not a hands-off one. You'll own the policy, shape the strategy, and drive the day-to-day delivery of setting, issuing, reconciling and collecting charges across the full portfolio.

What you'll be doing:

Leading on service charge setting, estimate consultation, actual accounts, sinking funds and major works final accounts
Owning the Service Charge Policy and Income Collection Policy, and feeding into the group Rent Setting Policy
Driving income collection strategy to minimise arrears across all tenures
Developing financial inclusion and welfare benefits support to sustain tenancies
Coaching and developing a senior management team, building a culture of ownership and accountability
Representing the organisation at regional and national housing forums
Deputising for the Director of Tenant Services as required
What you'll bring:

Essential: demonstrable senior-level experience managing service charges AND rent within social housing or local authority — this is non-negotiable
Deep knowledge of variable service charges, sinking funds, Section 20, and leasehold management
Experience of diverse rent regimes (Social, Affordable, Intermediate) and income collection at scale
Strong grasp of the Landlord and Tenant Act 1985, Housing Acts, and the Regulator of Social Housing's Consumer Standards
A track record of policy development, KPI setting, and presenting to Boards and Tenant Service Committees
CIH or Property Institute (IRPM) membership is desirable
A coaching leadership style and the ability to translate complex financial detail into plain English
What's on offer:

Fantastic salary, genuinely flexible hybrid working, and the chance to shape a high-profile function in an organisation that takes resident voice seriously.

This is a confidential search. All applications and enquiries to Emma at Select Recruitment Specialists