We are recruiting for a Digital Workplace Engineer for our client based in Worcestershire. You will play a key role in delivering a modern digital experience for over 3,000 users across the UK.

The Role

You'll operate as a Digital Workplace Engineer, taking ownership of escalated issues while contributing to continuous improvement across the digital workplace environment.

Key Responsibilities

• Manage and resolve incidents and service requests via ITSM tools (eg Hornbill)
• Prioritise and triage tickets based on business impact
• Provide 2nd line support for hardware, software and application issues
• Monitor systems and maintain endpoint security (AV, patching, compliance)
• Identify and remediate devices missing critical Windows updates
• Administer Active Directory (users, groups, GPOs)
• Support and manage endpoint technologies:
• Windows 10/11 builds
• Intune & Autopilot
• Mobile device management (iOS/Android, MobileIron)
• Deployment tools (eg PDQ, MDT)
• Perform basic network troubleshooting (TCP/IP, LAN/WAN)
• Assist with patching and maintaining network infrastructure
• Contribute to small-scale projects and continuous improvement initiatives

Experience Required

Technical Skills

• Strong experience with Windows 10/11 and Microsoft 365
• Hands-on with Intune, Autopilot, and endpoint management
• Experience with Active Directory & Group Policy
• Understanding of ITSM/ITIL environments
• Basic networking knowledge (TCP/IP, LAN/WAN)
• Mobile device support (iOS/Android)

Experience & Attributes

• Proven 2nd line support experience in a busy environment
• Strong troubleshooting and problem solving ability
• Comfortable working across both desk side and remote support
• Ability to manage workload and prioritise effectively
• Confident communicator with strong stakeholder engagement skills
• Proactive mindset with a desire to learn and improve

Why Join?

• Be part of a large-scale, modern digital workplace environment (3,000+ users)
• Exposure to enterprise Microsoft technologies and security tooling
• Opportunity to contribute to projects and transformation initiatives
• Collaborative, forward-thinking IT function
• Clear opportunity to develop and progress technically

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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