After Sales Support Executive
Posted on Jun 5, 2026 by CV-Library
Burroughs Grove, Buckinghamshire, United Kingdom
Customer Service
Immediate Start
£30k - £30k Annual
Contract/Project
An exciting opportunity has arisen for an After Sales Support Executive to join a growing operational team within a well-established organisation. This role sits at the centre of the customer experience, supporting customers and ensuring a seamless after-sales journey from enquiry through to resolution.
Working within the UK Operations Team, you will be responsible for delivering a best-in-class customer support service, taking ownership of customer interactions and working proactively to achieve first-time resolution wherever possible. You will liaise with customers, service centres, dealers, and key internal stakeholders to coordinate repairs, manage warranty claims, and ensure customer expectations are consistently exceeded.
Key Responsibilities:
Deliver outstanding customer support, aiming for first-time resolution.
Manage customer enquiries from initial contact through to resolution.
Build strong relationships with service centres, dealers, and internal teams.
Authorise product collections and coordinate warranty repairs.
Identify opportunities to improve processes and operational efficiency.
Support departmental projects and occasional UK site visits when required. Skills & Experience:
Minimum 1 year's experience in customer service, sales support, or after-sales support.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Experience using CRM systems and Microsoft Office applications.
Good administrative, data entry, and analytical skills.
Ability to manage multiple priorities while working independently and as part of a team. Personal Attributes:
Customer-focused with a passion for delivering excellent service.
Proactive and self-motivated with a positive attitude.
Strong organisational skills and attention to detail.
Adaptable and able to respond to changing priorities.
Professional and confident when building stakeholder relationships.
Committed to continuous learning and personal development. Benefits:
25 days holiday plus bank holidays.
Private Medical Insurance.
Dental Insurance.
Group Life Assurance.
Annual Gym Allowance.
Employee Product Discounts
Working within the UK Operations Team, you will be responsible for delivering a best-in-class customer support service, taking ownership of customer interactions and working proactively to achieve first-time resolution wherever possible. You will liaise with customers, service centres, dealers, and key internal stakeholders to coordinate repairs, manage warranty claims, and ensure customer expectations are consistently exceeded.
Key Responsibilities:
Deliver outstanding customer support, aiming for first-time resolution.
Manage customer enquiries from initial contact through to resolution.
Build strong relationships with service centres, dealers, and internal teams.
Authorise product collections and coordinate warranty repairs.
Identify opportunities to improve processes and operational efficiency.
Support departmental projects and occasional UK site visits when required. Skills & Experience:
Minimum 1 year's experience in customer service, sales support, or after-sales support.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Experience using CRM systems and Microsoft Office applications.
Good administrative, data entry, and analytical skills.
Ability to manage multiple priorities while working independently and as part of a team. Personal Attributes:
Customer-focused with a passion for delivering excellent service.
Proactive and self-motivated with a positive attitude.
Strong organisational skills and attention to detail.
Adaptable and able to respond to changing priorities.
Professional and confident when building stakeholder relationships.
Committed to continuous learning and personal development. Benefits:
25 days holiday plus bank holidays.
Private Medical Insurance.
Dental Insurance.
Group Life Assurance.
Annual Gym Allowance.
Employee Product Discounts
Reference: 225208824
https://jobs.careeraddict.com/post/113361207
After Sales Support Executive
Posted on Jun 5, 2026 by CV-Library
Burroughs Grove, Buckinghamshire, United Kingdom
Customer Service
Immediate Start
£30k - £30k Annual
Contract/Project
An exciting opportunity has arisen for an After Sales Support Executive to join a growing operational team within a well-established organisation. This role sits at the centre of the customer experience, supporting customers and ensuring a seamless after-sales journey from enquiry through to resolution.
Working within the UK Operations Team, you will be responsible for delivering a best-in-class customer support service, taking ownership of customer interactions and working proactively to achieve first-time resolution wherever possible. You will liaise with customers, service centres, dealers, and key internal stakeholders to coordinate repairs, manage warranty claims, and ensure customer expectations are consistently exceeded.
Key Responsibilities:
Deliver outstanding customer support, aiming for first-time resolution.
Manage customer enquiries from initial contact through to resolution.
Build strong relationships with service centres, dealers, and internal teams.
Authorise product collections and coordinate warranty repairs.
Identify opportunities to improve processes and operational efficiency.
Support departmental projects and occasional UK site visits when required. Skills & Experience:
Minimum 1 year's experience in customer service, sales support, or after-sales support.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Experience using CRM systems and Microsoft Office applications.
Good administrative, data entry, and analytical skills.
Ability to manage multiple priorities while working independently and as part of a team. Personal Attributes:
Customer-focused with a passion for delivering excellent service.
Proactive and self-motivated with a positive attitude.
Strong organisational skills and attention to detail.
Adaptable and able to respond to changing priorities.
Professional and confident when building stakeholder relationships.
Committed to continuous learning and personal development. Benefits:
25 days holiday plus bank holidays.
Private Medical Insurance.
Dental Insurance.
Group Life Assurance.
Annual Gym Allowance.
Employee Product Discounts
Working within the UK Operations Team, you will be responsible for delivering a best-in-class customer support service, taking ownership of customer interactions and working proactively to achieve first-time resolution wherever possible. You will liaise with customers, service centres, dealers, and key internal stakeholders to coordinate repairs, manage warranty claims, and ensure customer expectations are consistently exceeded.
Key Responsibilities:
Deliver outstanding customer support, aiming for first-time resolution.
Manage customer enquiries from initial contact through to resolution.
Build strong relationships with service centres, dealers, and internal teams.
Authorise product collections and coordinate warranty repairs.
Identify opportunities to improve processes and operational efficiency.
Support departmental projects and occasional UK site visits when required. Skills & Experience:
Minimum 1 year's experience in customer service, sales support, or after-sales support.
Excellent verbal and written communication skills.
Strong problem-solving and decision-making abilities.
Experience using CRM systems and Microsoft Office applications.
Good administrative, data entry, and analytical skills.
Ability to manage multiple priorities while working independently and as part of a team. Personal Attributes:
Customer-focused with a passion for delivering excellent service.
Proactive and self-motivated with a positive attitude.
Strong organisational skills and attention to detail.
Adaptable and able to respond to changing priorities.
Professional and confident when building stakeholder relationships.
Committed to continuous learning and personal development. Benefits:
25 days holiday plus bank holidays.
Private Medical Insurance.
Dental Insurance.
Group Life Assurance.
Annual Gym Allowance.
Employee Product Discounts
Reference: 225208824
Share this job:
Alert me to jobs like this:
Amplify your job search:
Expert career advice
Increase interview chances with our downloads and specialist services.
Visit Blog