Resident Engagement Officer

Client

Local Authority in Barking

Job Title

Resident Engagement Officer

Pay Rate

£22.54 an hour PAYE/£29.42 an hour UMBRELLA

Hours

35 Hours a week(Mon-Fri)

Duration

Initial 6 Month Contract

Location

HYBRID WORKING- 3 Days office based/site visits in Barking

Description

Job Purpose

To deliver a responsive and dynamic resident engagement function across all of the Council's social housing properties.

To ensure that housing services meet and exceed the requirements of the Regulator of Social Housing's Transparency Influence and Accountability Consumer Standard, ensuring that as a social landlord the Council takes tenants' views into account and provides relevant information in an accessible form on accessing services and the performance of the housing service.

To be responsible for scheduling and delivering on specific programmes and events including awareness-raising campaigns, consultation on specific policies and proposed changes to services, gathering feedback on the quality of services, and measuring residents' satisfaction with housing services.

Specific Accountabilities of the Role

To engage with tenants and other residents in the Council's housing stock, delivering a full programme of engagement projects and meeting the requirements of the Regulator of Social Housing's Transparency Influence and Accountability Consumer Standard.
To organise and facilitate public and online meetings, surveys, surgeries etc. across the borough to capture the views of tenants and to provide a comprehensive set of opportunities for them to make their voices heard and to contribute to the development of housing services.
To lead meetings with tenants and residents, ensuring all voices are heard and that follow-up actions are captured and implemented after the meeting, with all attendees advised of progress (`you said, we did')
To lead on developing initiatives to increase the participation of a wide range of tenants and leaseholders in all engagement events and activities; to support tenants and residents to take an active part in resident engagement, utilising creative and innovative engagement methods to drive participation.
To assist other teams in Housing to collate and present performance information in a way that is accessible and easy to understand, and to provide opportunities for comment and scrutiny on performance as an integral part of the engagement programme.

To promote digital inclusion amongst tenants to enable them to engage with LBBD using improved technology; and to enable tenants to take part in engagement activities by more traditional means if necessary.
To work closely with other teams in Housing including Housing Management and Asset Management to coordinate tenant engagement activities and ensure that they provide specialist input into the dialogue with tenants about all housing services.
To facilitate induction and training programmes for tenants joining the Tenants Scrutiny Panel and other bodies such as recruitment panels or procurement panels, ensuring they are empowered to play a full role in these exercises as the voice of the tenants. Experience:

Knowledge of effective community engagement techniques and practices.

Knowledge of the Regulator of Social Housing's Transparency Influence and Accountability Consumer Standard for social housing providers

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