Helpdesk Administrator

Helpdesk Administrator
Location: Euston NW1
Salary: £32,000 per annum (£15.38 per hour)
Contract Type: Ongoing Temporary Assignment
Working Hours: Monday to Friday, 8:00am – 5:00pm
Hybrid Working: 1 day per week from home
About the Role
Our clientis seeking a proactive and organised Helpdesk Administrator to join their team based in Euston, London. This is an ongoing temporary opportunity offering a hybrid working arrangement and the chance to work within a fast-paced facilities management environment.
Key Responsibilities
* Manage and update maintenance requests using CAFM systems, primarily Concept.
* Monitor and manage Service Level Agreements (SLAs) to ensure targets are achieved.
* Accurately input and maintain data across internal systems.
* Coordinate and liaise between engineers, contractors, and internal stakeholders.
* Track job progress and provide updates where required.
* Ensure all records and documentation are maintained accurately and efficiently.
* Support the wider facilities management team with administrative tasks.
Skills & Experience Required
* Previous experience in a Helpdesk Administrator, Facilities Administrator, or similar administrative role.
* Experience using CAFM systems, ideally Concept.
* Strong understanding of SLA management and performance monitoring.
* Excellent data entry and administrative skills with strong attention to detail.
* Effective communication and stakeholder management abilities.
* Proficient in Microsoft Office applications, particularly Outlook, Excel, and Word.
* Ability to work independently and manage multiple priorities in a busy environment.
Benefits
* Competitive hourly rate.
* Hybrid working arrangement.
* Ongoing temporary assignment with potential for extension.
* Opportunity to work for a leading global facilities management organisation