Senior Support Worker - Accommodation Services

Your new company
An established, values-led charity is seeking a passionate and experienced professional to join its expanding accommodation services. The organisation delivers specialist, trauma-informed support to individuals and families affected by domestic abuse, helping them to rebuild their lives, increase resilience, and live independently.
With a strong reputation across the region, the service provides a range of safe accommodation options, including refuge and dispersed housing, alongside wraparound support and partnership working to achieve sustainable outcomes for residents.

Your new role
As a Senior Accommodation Support Worker, you will play a key leadership role within the accommodation service, overseeing the quality of support delivered to residents and their children. You will supervise frontline staff, contribute to service development, and ensure a safe, supportive, and empowering environment.Key responsibilities include:

Managing and supporting a team of support workers, volunteers, and students.
Leading on assessments, support planning, and risk management for residents.
Ensuring high-quality, person-centred, trauma-informed support is delivered.
Overseeing referrals, allocations, and service performance against targets.
Working in partnership with external agencies to achieve positive outcomes.
Promoting independence, wellbeing, and recovery for individuals accessing the service.
Maintaining a safe environment and ensuring compliance with safeguarding and health & safety requirements.
Coordinating activities and programmes that enhance the resident's experience.

What you'll need to succeed
To thrive in this role, you will bring a strong background in supporting vulnerable individuals with complex needs, alongside leadership or supervisory experience.You will also have:

Experience working within domestic abuse, housing, or a related support setting.
Strong understanding of risk assessment, safety planning, and safeguarding.
Proven ability to manage cases, meet targets, and deliver high-quality support plans.
Excellent communication skills and the ability to build trusting, non-judgemental relationships.
Experience working with multi-agency partners.
Good IT skills and experience maintaining accurate records.
A full UK driving licence and access to a vehicle.
A compassionate, resilient, and proactive approach.A relevant Level 3 qualification (or equivalent experience) is desirable.

What you'll get in return
You will receive a competitive salary of £28,861 - £33,786 (dependent on experience), alongside a comprehensive benefits package and the opportunity to be part of a highly supportive organisation.Benefits include:

25 days annual leave (plus bank holidays), increasing with service.
Additional wellbeing day and annual leave purchase scheme.
Pension contribution (5% employer contribution).
Mileage allowance.
Access to clinical supervision and Employee Assistance Programme.
Ongoing training and development opportunities.
Flexible working arrangements and TOIL for additional hours.
Regular team events and a positive, collaborative working culture.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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