Service Transition Manager, SC - 3 days onsite, £445 Milton Keynes

Service Transition Manager- 3 DAYS ONSITE/Hybrid 6 months- Rate £445 pd/Inside IR35

Location: Milton Keynes area - Commutable locations include Northampton, Bedford, Luton, Aylesbury, Hemel Hempstead, Watford, St Albans, Oxford, Cambridge (edge commutable), Reading, and Coventry.

Due to the nature of this requirement, UK Government Security Clearance if not already held will need to be obtained.- SC Level

SKILLS/ROLE

ITIL Foundation Minimum

Experience of documenting processes and procedures

Ability to identify and engage with users and stakeholdersService Transition experience

Demonstrable record of delivering results and meeting targets.

Excellent problem solving and research skills, including the ability to analyse facts, interpret data and make expert recommendations to stakeholders and ensure that key results are understood at all levels.

Understanding of corporate drivers such as the strategy, values and core behaviours

Strong relationship management skills, including influencing and negotiation skills.

Excellent analytical, problem solving, decision making and influencing skills

You will be responsible for co-ordinating day-to-day Service Transition activities, making recommendations on go-live, early-life support and service acceptance. They ensure established Service Transition methods and procedures are utilised for efficient and prompt handling of all requests to the Service Transition team.

You will manage the transition of products or services into BAU service, ensuring they meet the acceptance criteria. Responsible for ensuring that the acceptance criteria is clear and covers all aspects and requirements provided by IT operations teams.

ROLE

Responsible for the controlled addition, amendment or removal of customer IT Services into and from TO live operations which includes the following activities:

Maintain strong relationships and perform an advisory role with multiple internal stakeholders to ensure ongoing process adherence for service transition, which can be measured and fed back to relevant teams.

Plan, prioritise work and coordinate resources to ensure that requirements of the Service Design are realised in Operations. On occasion it will be necessary to provide coaching to the resolver teams in how best to adopt the new service.

With a good understanding of the service pipeline, research technical training requirements and advise resolver teams.

Coordinate service transition activities across projects, suppliers and operational resolver teams.

SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.