Job Title: Technical IT Operations Manager

Location: North Yorkshire
Salary: £60,000 - £65,000 + benefits
Type: Full-time, Permanent

Overview

We are seeking a hands-on Technical IT Operations Manager to join a global organisation based in North Yorkshire. This is a key leadership role responsible for the day-to-day running of a busy IT department while also shaping and delivering the IT roadmap.

The successful candidate will combine strong hands-on technical expertise (Azure/Microsoft 365) with proven experience managing IT operations, teams, and strategic initiatives in a fast-paced environment.

Key Responsibilities

IT Operations & Service Delivery

• Oversee the daily operations of the IT department, ensuring high availability and performance of systems and services
• Manage IT support, infrastructure, and service delivery across the organisation
• Ensure SLAs and KPIs are met, driving continuous improvement in service quality
• Act as an escalation point for complex technical issues

Technical Leadership

• Remain hands-on with core technologies, particularly Azure and Microsoft 365
• Provide technical guidance across infrastructure, cloud services, and security
• Lead on troubleshooting, system optimisation, and architecture decisions
• Ensure robust cybersecurity and compliance practices are in place

Strategy & Road mapping

• Own and deliver the IT roadmap, aligning technology with business objectives
• Identify opportunities for innovation, automation, and efficiency improvements
• Lead IT projects, including cloud migrations, system upgrades, and integrations
• Manage budgets, vendors, and third-party relationships

Team Leadership

• Lead, mentor, and develop an IT team within a busy operational environment
• Foster a proactive, customer-focused IT culture
• Support recruitment, performance management, and career development

Key Skills & Experience

Technical Expertise

• Strong hands-on experience with:
  • Microsoft Azure (IaaS, PaaS, networking, governance)
  • Microsoft 365 (Exchange Online, SharePoint, Teams, Intune)
• Solid understanding of:
  • Windows Server & Active Directory
  • Networking (Firewalls, VPNs, routing)
  • Cybersecurity and best practices
• Experience with cloud migrations and hybrid environments

Leadership & Operations

• Proven experience managing IT operations in a fast-paced/global organisation
• Experience running a busy IT service function with multiple priorities
• Strong stakeholder management and communication skills
• Demonstrable experience delivering IT strategies and roadmaps

Desirable Experience

• Experience in multi-site or international environments
• ITIL or similar service management frameworks
• Knowledge of automation/DevOps practices
• Experience managing IT budgets and vendor contracts

Personal Attributes

• Hands-on, proactive, and solutions-driven
• Strong leadership presence with the ability to inspire teams
• Comfortable working both strategically and operationally
• Excellent problem-solving and decision-making skills

What's on Offer

• Competitive salary of £60,000 - £65,000
• Opportunity to shape IT strategy within a global organisation
• A varied role combining technical, operational, and strategic responsibilities
• Supportive and collaborative working environment