The Role: BMC Helix Architect

Location: London - Paddington, UK

Position Type: Contract Inside IR35

Remote work option Available: Hybrid - 3 Days Onsite

Job Description:

Essential skills/knowledge/experience:

• Strong experience working with CIS Controls v8.1 and implementing security best practices.
• Strong experience in designing and implementing BMC Helix solutions including ITSM, CMDB, Discovery, Digital Workplace and automation platforms.
• Hands-on expertise in BMC Remedy/Helix architecture, integrations, workflows, forms, escalations and service management processes.
• Strong understanding of ITIL framework and enterprise IT service management best practices.
• Experience integrating BMC Helix with cloud, infrastructure, monitoring and third-party enterprise platforms.
• Knowledge of automation, orchestration and AI-driven service management capabilities within BMC Helix environments.
• Experience working within large-scale enterprise or retail environments supporting transformation and operational improvement programs.
• Strong troubleshooting and problem-solving skills with the ability to resolve complex platform and integration issues.
• Experience in platform upgrades, migrations, performance tuning and environment optimization activities.
• Ability to produce architecture documentation, solution designs, technical standards and operational procedures.
• Excellent stakeholder management, communication and collaboration skills across technical and business teams.

Desirable skills/knowledge/experience:

• Good understanding of mapping EUC security capabilities to CIS Controls v8.1
• BMC certifications in Helix ITSM, Remedy, Discovery, or Digital Workplace solutions.
• Experience with cloud platforms such as Azure, AWS, or hybrid cloud environments.
• Knowledge of Scripting and automation technologies including Python, PowerShell, REST APIs, or orchestration tools.
• Experience integrating BMC Helix with monitoring, security, DevOps and enterprise collaboration platforms.
• Familiarity with Agile, DevOps and CI/CD delivery methodologies.
• Understanding of retail industry operations, supply chain systems and large-scale enterprise service environments.
• Experience working within regulated or highly available enterprise environments.
• Knowledge of reporting, analytics, dashboarding and AI-driven operational insights within BMC Helix platforms.