Customer Order Management Admin

Customer Order Management

Certain Advantage are recruiting 4 Customer Order Management Representatives in Peterborough for a 12-month onsite contract (5 days/week).

Role Overview

Serve as the single point of contact for assigned accounts, managing the full order lifecycle to ensure accurate, on-time delivery.

We’re working with a global power technology company that designs and manufactures diesel and alternative-fuel engines, generators, and related components for a wide range of industries.

Key Responsibilities

Manage customer accounts end-to-end (setup, order entry/changes, escalations, logistics).
Liaise with customers, distribution centres, manufacturing plants, and internal teams to fulfil orders.
Provide clear communication and accurate documentation throughout.
Resolve complex queries in line with SLAs; escalate when required.
Maintain accurate records in internal systems.
Ensure export compliance and complete shipping documentation.
Support quality issue resolution (non-conformance claims via QMS).
Assist with customer visits and reporting.
Contribute to process improvements and departmental goals.The individual

Results-driven with strong communication skills.
Customer-focused and collaborative.
Knowledge of order lifecycle, order processing, and support systems.
Understanding of Quality Management Systems.
Proactive approach to customer support and continuous improvement.
Does this sound like your next career move? Apply today.
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