Helpdesk Co-Ordinator

Helpdesk Co-ordinator

Edinburgh City Centre

£12.90ph

Part Time - 25 hours a week

The Facilities Maintenance team for a landmark building in Edinburgh's City Centre are currently recruiting for a part time Helpdesk Co-ordinator to join their team. We are looking for a candidate with previous experience to manage the delivery of jobs allocated to the engineers.

This position is a 25 hour contract with working hours being Monday to Friday on a shift pattern of 8am - 1pm and 1pm - 6pm.

Main Duties:

To schedule all reactive and planned works to appropriate resource, paying attention to expertise and response targets.
To accurately record all job related information on the appropriate IT systems.
To ensure that the engineer days are optimised to drive maximum productivity from the team.
Ensure all jobs marked as incomplete by engineers are followed up and reallocated as appropriate.
Arrange third party attendance where required, raising appropriate Purchase Orders and Work. Requests and obtaining required completion information.
Ensure all jobs are completed within the required response times.
Deal with communications in a professional and prompt manner.
Ensure non productive time is accounted for on system.
Escalate issues with specific jobs, the customer or engineers promptly.
Ensure full audit trails are maintained and evidenced where required.
Follow Group and company policies and procedures, at all times.
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment.
Use all work equipment and personal PPE properly and in accordance with training received.
Report any issues or training needs to your Line manager.What we are looking for

Have experience working within a service delivery or contact centre.
Possess strong IT skills.
Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.If available please apply with your CV today.

Thanks

RG Setsquare is acting as an Employment Agency in relation to this vacancy