Operations Assistant

Operations Assistant
Location: Rugby
Salary: £28-30K
Hours: Monday – Friday, 08:30 – 16:30 (37.5 hours per week)
The Role
Nolan Recruitment are delighted to be recruiting on behalf of a valued client for a proactive and detail-oriented Operations Assistant.
This is a varied and fast-paced position within a busy logistics environment, supporting the coordination of international shipments including imports, exports and cross-trade consignments. The successful candidate will play a key role in ensuring shipments are managed efficiently, compliantly, and to the highest standards of customer service.
Key Responsibilities
* Deliver excellent customer service to an on-site customer
* Prepare shipping and transport quotations
* Complete export customs declarations
* Book shipments with hauliers, forwarders, depots and shipping lines
* Prepare export documentation including invoices, packing lists and despatch notes
* Enter shipment bookings into internal systems
* Manage and support specific projects where required
* Expedite shipments and resolve any queries
* Process supplier and customer invoices, ensuring accuracy
* Handle telephone enquiries and liaise with internal teams and external partners
About You
We are looking for someone who is organised, customer-focused and able to work both independently and as part of a team.
Essential Skills & Experience
* Experience in an Operations Assistant role within a freight forwarding environment
* Good understanding of shipping methods and terminology
* Knowledge of Incoterms 2020 and the logistics industry
* Strong customer service background
* Intermediate proficiency in Microsoft Office
* High level of accuracy and attention to detail
* Ability to build effective relationships with customers and suppliers
Desirable
* Experience across all modes of transport (import/export)
* Knowledge of customs procedures
* Strong time management and prioritisation skills
Personal Attributes
* Professional and confident telephone manner
* Ability to work under pressure and meet deadlines
* Problem-solving mindset with a tenacious attitude
Benefits
* 28 days holiday, rising to 36 days with service
* Generous pension scheme
* Annual bonus (dependent on company performance)
* Employee Assistance Programme
* Life assurance
This is an excellent opportunity to join a supportive and dynamic environment, with the backing of a well-established business. If you have experience working in a similar role. Please apply