Spares Coordinator

Spares Coordinator
Newark, Full Time, Permanent
£Attractive Salary
Future Prospects Group are pleased to be working with our clients to help them find their Spares Coordinator, you will act as the primary point of contact for customers requiring spare parts. You will work closely with customers and internal teams to ensure enquiries are processed efficiently, quotations are prepared accurately, and orders are progressed smoothly from initial enquiry through to completion.
THE ROLE
Your responsibilities as a Spares Coordinator will include:
* Customer Liaison - handling incoming customer spare’s requests in a prompt, friendly and professional manner.
* Coordinate orders from receipt through to completion, liaising with internal departments, and customers throughout.
* Maintain accurate records: updating logs/spreadsheets.
* Prepare accurate quotations for spares and issue them to customers in line with internal processes.
* Resolving any queries or complaints.
* Ensure any invoice related queries are dealt with in a timely manner.
* Administration - ensuring the system and Spare’s project files are kept up to date.
* Assisting the Service Manager in various tasks.
* Attend Training Courses as and when required.
THE CANDIDATE
The ideal Spares Coordinator will be able to demonstrate the following key skills and experience:
* Previous experience in a similar technical service role.
* Excellent verbal and written communication skills.
* Experience working in a customer service or customer facing environment.
* Proven experience in a coordinating role is essential.
* A good standard of literacy and numeracy.
* Demonstrable ability to plan, organise and prioritise work.
* Be neat and methodical in their work.
* Accurate data entry skills.
* Good systems with knowledge of ERP systems (E.g. SAGE, SAP, Oracle).
* Good Microsoft office skills with strong Excel skills.
* An understanding of health and safety legislation.
* Ability to build great rapport with customers, team members and the wider business.
* Be able to work with minimal supervision and to specific deadlines.
* Able to juggle multiple tasks and remain calm under pressure.
* Flexible and willing to do overtime.
THE BENEFITS
The benefits included with this role are:
* Buy extra holiday.
* Early finish on a Friday.
* Free parking.
Thank you for your interest in this vacancy and good luck with your application.
If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback
The services of Future Prospects are those of an Employment Agency