Senior Service Advisor
Posted on Jun 4, 2026 by CV-Library
Bristol, Bristol (County), United Kingdom
Automotive
Immediate Start
Annual Salary
Full-Time
Are you an experienced Service Advisor ready to take the next step in your career? Do you thrive in a fast-paced environment where exceptional customer service, team leadership, and problem-solving are at the heart of success?
Sytner Select Bristol is looking for a motivated and customer-focused Senior Service Advisor to lead our front-of-house service team and help deliver an outstanding experience for every customer.
About the role
As our Senior Service Advisor, you'll be a key leader within the Aftersales department, overseeing the daily performance of the Service Advisor team while acting as the main point of contact for complex customer queries and escalations. You'll lead by example, ensuring the highest standards of customer care, efficiency, and commercial performance are consistently achieved.
What You'll Be Doing:
Leading, supporting, and developing a team of Service Advisors
Managing customer escalations and resolving complex service-related issues
Ensuring exceptional customer service is delivered at every stage of the customer journey
Supporting the Service Manager with daily operational activities
Monitoring team performance and helping drive departmental targets
Liaising closely with Workshop Controllers and Technicians to ensure smooth workshop operations
Building strong customer relationships and maintaining high levels of customer satisfaction
Identifying opportunities to improve processes, customer experience, and team performance
About You
Previous experience as a Service Advisor within the automotive industry
Proven ability to support, coach, or lead a team
Excellent communication and customer relationship skills
Strong problem-solving abilities with experience handling customer escalations
Organised, proactive, and able to perform under pressure
Commercially aware with a focus on delivering both customer satisfaction and business results
Passionate about delivering a premium customer experience
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
Enhanced Holiday Entitlement – 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle to work scheme
One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please
Sytner Select Bristol is looking for a motivated and customer-focused Senior Service Advisor to lead our front-of-house service team and help deliver an outstanding experience for every customer.
About the role
As our Senior Service Advisor, you'll be a key leader within the Aftersales department, overseeing the daily performance of the Service Advisor team while acting as the main point of contact for complex customer queries and escalations. You'll lead by example, ensuring the highest standards of customer care, efficiency, and commercial performance are consistently achieved.
What You'll Be Doing:
Leading, supporting, and developing a team of Service Advisors
Managing customer escalations and resolving complex service-related issues
Ensuring exceptional customer service is delivered at every stage of the customer journey
Supporting the Service Manager with daily operational activities
Monitoring team performance and helping drive departmental targets
Liaising closely with Workshop Controllers and Technicians to ensure smooth workshop operations
Building strong customer relationships and maintaining high levels of customer satisfaction
Identifying opportunities to improve processes, customer experience, and team performance
About You
Previous experience as a Service Advisor within the automotive industry
Proven ability to support, coach, or lead a team
Excellent communication and customer relationship skills
Strong problem-solving abilities with experience handling customer escalations
Organised, proactive, and able to perform under pressure
Commercially aware with a focus on delivering both customer satisfaction and business results
Passionate about delivering a premium customer experience
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
Enhanced Holiday Entitlement – 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle to work scheme
One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please
Reference: 225202283
https://jobs.careeraddict.com/post/113354249
Senior Service Advisor
Posted on Jun 4, 2026 by CV-Library
Bristol, Bristol (County), United Kingdom
Automotive
Immediate Start
Annual Salary
Full-Time
Are you an experienced Service Advisor ready to take the next step in your career? Do you thrive in a fast-paced environment where exceptional customer service, team leadership, and problem-solving are at the heart of success?
Sytner Select Bristol is looking for a motivated and customer-focused Senior Service Advisor to lead our front-of-house service team and help deliver an outstanding experience for every customer.
About the role
As our Senior Service Advisor, you'll be a key leader within the Aftersales department, overseeing the daily performance of the Service Advisor team while acting as the main point of contact for complex customer queries and escalations. You'll lead by example, ensuring the highest standards of customer care, efficiency, and commercial performance are consistently achieved.
What You'll Be Doing:
Leading, supporting, and developing a team of Service Advisors
Managing customer escalations and resolving complex service-related issues
Ensuring exceptional customer service is delivered at every stage of the customer journey
Supporting the Service Manager with daily operational activities
Monitoring team performance and helping drive departmental targets
Liaising closely with Workshop Controllers and Technicians to ensure smooth workshop operations
Building strong customer relationships and maintaining high levels of customer satisfaction
Identifying opportunities to improve processes, customer experience, and team performance
About You
Previous experience as a Service Advisor within the automotive industry
Proven ability to support, coach, or lead a team
Excellent communication and customer relationship skills
Strong problem-solving abilities with experience handling customer escalations
Organised, proactive, and able to perform under pressure
Commercially aware with a focus on delivering both customer satisfaction and business results
Passionate about delivering a premium customer experience
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
Enhanced Holiday Entitlement – 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle to work scheme
One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please
Sytner Select Bristol is looking for a motivated and customer-focused Senior Service Advisor to lead our front-of-house service team and help deliver an outstanding experience for every customer.
About the role
As our Senior Service Advisor, you'll be a key leader within the Aftersales department, overseeing the daily performance of the Service Advisor team while acting as the main point of contact for complex customer queries and escalations. You'll lead by example, ensuring the highest standards of customer care, efficiency, and commercial performance are consistently achieved.
What You'll Be Doing:
Leading, supporting, and developing a team of Service Advisors
Managing customer escalations and resolving complex service-related issues
Ensuring exceptional customer service is delivered at every stage of the customer journey
Supporting the Service Manager with daily operational activities
Monitoring team performance and helping drive departmental targets
Liaising closely with Workshop Controllers and Technicians to ensure smooth workshop operations
Building strong customer relationships and maintaining high levels of customer satisfaction
Identifying opportunities to improve processes, customer experience, and team performance
About You
Previous experience as a Service Advisor within the automotive industry
Proven ability to support, coach, or lead a team
Excellent communication and customer relationship skills
Strong problem-solving abilities with experience handling customer escalations
Organised, proactive, and able to perform under pressure
Commercially aware with a focus on delivering both customer satisfaction and business results
Passionate about delivering a premium customer experience
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
Enhanced Holiday Entitlement – 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle to work scheme
One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please
Reference: 225202283
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