ServiceNow Developer

Job Description: ServiceNow Developer (Associate Level) Overview
We are seeking an Associate ServiceNow Developer to join a dynamic Agile delivery team supporting NHS England (NHSE). This role is focused on designing, developing, and optimising ServiceNow solutions to improve business processes, enhance automation, and future-proof digital services.
The ideal candidate will have strong hands-on experience with the ServiceNow platform, particularly within ITSM and CSM modules, and a proven ability to deliver high-quality solutions in a regulated or public sector environment.

Key Responsibilities ServiceNow Development & Delivery

• Analyse business requirements and translate them into scalable ServiceNow solutions
• Configure and customise ServiceNow applications in line with best practices
• Develop Proof of Concepts (POCs) to validate solutions prior to deployment
• Implement new modules, platform enhancements, and architectural changes
• Design and build integrations with third-party systems where required

Process Optimisation & Automation

• Identify opportunities to streamline and automate workflows
• Deliver solutions that improve operational efficiency and user experience
• Support innovation using ServiceNow capabilities, including Now Assist features

Quality & Standards

• Collaborate closely with QA teams to ensure robust, high-quality deliverables
• Follow ServiceNow coding standards, design principles, and community guidelines
• Ensure solutions are scalable, secure, and aligned with long-term platform strategy

Stakeholder Collaboration

• Work within Agile frameworks (Scrum, PI planning) to deliver iterative improvements
• Engage with technical and non-technical stakeholders to gather and refine requirements
• Communicate effectively across teams to ensure alignment and successful delivery

Reporting & Insights

• Develop dashboards and reporting capabilities within ServiceNow
• Provide insights to support operational decision-making and performance tracking

Required Skills & Experience Essential

• Proven experience working with the ServiceNow platform (development, configuration, and customisation)
• Strong understanding of ServiceNow capabilities and architecture
• Experience with:
  • IT Service Management (ITSM)
  • Customer Service Management (CSM)
• Exposure to Now Assist (AI-driven capabilities) within ServiceNow
• Experience delivering solutions in UK public sector or regulated environments
• Solid understanding of Agile methodologies and delivery frameworks
• Strong communication and stakeholder management skills

Desirable Skills

• Experience with ServiceNow integrations and advanced platform features
• Broader module exposure beyond ITSM/CSM
• Agile certifications or formal training (eg Scrum)

Qualifications & Certifications

• Relevant ServiceNow certifications such as:
  • Certified System Administrator (CSA)
  • Certified Application Developer (CAD)
  • CIS-ITSM/CIS-CSM (preferred)
• Additional certifications are advantageous

Location & Travel

• Hybrid working model
• Travel to client offices in London, Leeds, and Exeter as required
  • Quarterly PI planning sessions
  • Occasional in-person workshops
• Some overnight stays may be required
• Travel and expenses are not billable