Head of Operations

HEAD OF OPERATIONS – Learning Disabilities Sector

Hybrid and Home working.
Must live within a reasonable commutable distance to our Head Office in Shrewsbury
Full-time post
Salary circa £58,000, plus pension and generous annual leave benefit

Bethphage is a charitable organisation operating across the West Midlands, delivering high-quality support to people with disabilities and those experiencing mental health challenges. Since its establishment in 1994, and now marking over 30 years of service, Bethphage has grown and diversified, building a strong reputation for person-centred care. As a commercially minded organisation guided by a clear mission and strong values, we place the people we support at the heart of everything we do. Our commitment to excellence is reflected in our Investors in People Gold accreditation, which we have maintained for more than twelve years.

Our person-centred ethos underpins strong partnerships with commissioners, enabling us to design and deliver tailored services that achieve meaningful and lasting outcomes. As a not-for-profit organisation, we reinvest our surpluses to strengthen and expand our provision. This includes purchasing homes for those we support, investing in our infrastructure, and most recently acquiring a twelve-acre farm in South Shropshire to develop innovative, farm-based day opportunities, with further growth planned over the next five to ten years.

The successful candidate will provide senior operational leadership across Bethphage, with accountability for the delivery and performance of day-to-day services. They will ensure that individuals remain central to service delivery while maintaining full compliance with regulatory, statutory and organisational requirements. This role is pivotal in shaping and leading the operational agenda, ensuring alignment with Bethphage’s values, culture and strategic direction. With responsibility for developing and implementing effective operational strategies, the postholder will support the organisation’s core business and drive consistently positive outcomes for the people we support.

Core Duties

Demonstrate and provide decisive and clear leadership to direct reports and the wider organisation
Ensure contractual requirements are adhered to and monitor compliance
Support organisational growth and development
Monitor the external landscape for emerging themes and changes in government policies.
Ensure budgets are, monitored and adhered to
Ensure policies and procedures are implemented across Bethphage
Ensure compliance with Safeguarding policies
Ensure compliance with contractual, statutory and legislative
Produce reports which evaluate accidents, incidents and near misses reported into our Care Management System (CMS), identifying trends and themes and positive action to improve future outcomes
To contribute, as a member of the Executive Team, to the planning and strategic development of the organisation
Prepare quarterly reports and attend Board meetings to advise trustees on operational matters and provide assurance

Essential requirements

Minimum of a level five in Health and Social care and, or management qualification
Minimum of ten years’ experience working in the care sector working with people with disabilities
Experience of working with people with one or more of the following conditions: Autism, Mental Health, Dementia, Acquired brain injury and people with complex needs
Demonstrable experience working at a senior level
Experience of leading and delivering projects
A track record of working with local authorities, commissioners and families
Effective budget and resource management
Driver with own vehicle (You must have or be willing to get business class insurance)

Interested parties must complete an application form and the deadline for submissions is the close of business on 19th June 2026

Interview Date: TBC

*Some of our roles require males, females, race and age specific employees only. Where this is indicated, this is a genuine occupational requirement in accordance with the Equality Act 2010

Bethphage is committed to safeguarding and promoting the welfare of the people we support and expects all staff to share this commitment. We follow robust safer recruitment practices to ensure that all staff are suitable to work with vulnerable people. All appointments are subject to appropriate pre-employment checks.

REF-(Apply online only)