Customer Contact Specialist

Vibe Recruit is partnering with a leading Occupational Health provider to recruit a Customer Service Specialist for their busy and growing team based in Abingdon.

This is an excellent opportunity for someone with strong customer service and administration experience who enjoys working in a fast-paced environment where attention to detail and customer satisfaction are key.

As the first point of contact for customers, you'll play a vital role in delivering an exceptional customer experience, managing bookings, resolving queries, and supporting the smooth delivery of Occupational Health services.

Key Responsibilities

Respond to customer enquiries via phone and email in a professional and timely manner
Manage bookings for Occupational Health services and guide customers through the process
Coordinate clinic schedules and appointments, ensuring all information is accurate
Liaise with third-party suppliers to ensure services are delivered efficiently
Work closely with internal departments, including Clinical and Laboratory teams
Ensure all work is completed in line with company procedures, KPIs and service standards
Provide administrative support to the wider team as required
Maintain accurate records and update internal systemsWhat We're Looking For

Previous experience in a customer service, administration or contact centre environment
Excellent verbal and written communication skills
Strong organisational skills with the ability to prioritise workload effectively
Good IT skills, including Microsoft Word, Excel and Outlook
A customer-focused approach with excellent attention to detail
Ability to work well both independently and as part of a teamDesirable Experience

Experience using Salesforce or similar CRM systems
Previous experience within healthcare, occupational health, medical or service-based industriesWhat's On Offer?

£14.90 per hour
Monday to Friday working hours (9:00am - 5:00pm)
No weekend work
Monthly pay
Supportive team environment
Opportunity to join a respected and growing organisation
Ongoing training and development opportunitiesIf you're a motivated and customer-focused individual looking for your next opportunity, we'd love to hear from you.

Click apply or call Gemma for more information (phone number removed)

Vibe Recruit is acting as an Employment Business in relation to this vacancy