About the Role

We are looking for a highly organised and detail-focused Operations Specialist to support day-to-day operational delivery across multiple workstreams. This role is hands-on and delivery-focused, requiring the ability to manage high volumes of administrative and data-driven tasks while consistently meeting Service Level Agreements (SLAs).You will work closely with internal teams, clients, and suppliers to ensure accurate data processing, timely responses to queries, and adherence to operational controls and procedures.

Key Responsibilities

• Accurately maintain and update consumer and commercial data across client systems
• Manage high-volume workloads across multiple tasks to consistently meet SLAs
• Monitor and manage shared client mailboxes, ensuring queries are responded to within agreed timescales
• Respond to operational queries from internal teams, clients, and suppliers in a clear and professional manner
• Escalate risks, delays, or data issues promptly to support SLA delivery
• Use Microsoft Excel to track workloads, log activity, and support operational reporting
• Handle telephone communications where required, in line with client expectations and SLAs
• Follow client policies, procedures, and compliance requirements at all times

Key Skills & Competencies

• Attention to Detail: Strong focus on accuracy and data integrity
• Workload Management: Ability to work at pace and manage competing priorities
• Accountability: Takes ownership of tasks and follows through to completion
• Organisation: Plans and prioritises effectively in a deadline-driven environment
• Communication: Clear written and verbal communication with internal and external stakeholders
• Teamwork: Supports colleagues and contributes positively to team performance

Essential Experience

• Office-based administrative or operational role
• Experience working to SLAs or deadlines
• Confident user of Microsoft Excel (tracking, logging, basic reporting)
• Comfortable working across multiple systems and processes

Desirable Experience

• Exposure to personal debt, insolvency, or financial services environments
• Experience working with shared mailboxes or operational queues
• Understanding of compliance-driven or regulated processes