Support Engineer- French speaking

You work in a field-based support environment where you ensure the continuity of retail and operational activities by providing hands-on and remote IT support across multiple locations. Your scope includes supporting cash register and point-of-sale systems, scanners, payment terminals such as Bancontact, network connectivity, printers, and other peripheral devices used in stores and operational sites.

The function is highly varied and combines operational support with project-based work. When the Service Desk is unable to resolve an issue remotely, Field Engineers take ownership of the incident. This involves performing on-site interventions when required, while always aiming to resolve issues remotely where possible. When problems cannot be solved internally, such as hardware-related printer issues, you coordinate with external partners to ensure timely resolution and proper follow-up.

In addition to day-to-day support, you may be involved in project assignments, particularly when a store is fully renovated or renewed. This can include supporting IT rollouts, coordinating on-site activities, and working closely with internal teams and external vendors during implementation phases.

The role requires flexibility in terms of location and planning. Some working days are fully on-site. Depending on the residence of the engineer, work can be organized more frequently in nearby regions allowing for an efficient and regionally optimized way of working while maintaining a strong on-site presence where needed.

You'll have knowledge and experience of the following:

• First experience in IT support
• Bachelor degree
• A broad technical knowledge of: Azure SQL Database, Ivanti, MS Office, Exchange, Miraki, Citrix, Active Directory and Intune
• Cross-functional collaboration: ability to work closely with network, security,
• Stakeholder communication: strong communication skills and stakeholder/service minded
• Administrative discipline: following up the administration and documenting the tickets (From A to Z)
• Independent working skills: Getting the job done on your own and being accountable for your day-to-day work