Account Manager

Account Manager
Aldershot
Up to £35,000

Are you an experienced Account Manager with a passion for customer service and relationship building?

We are looking for a proactive and organised Account Manager to join a busy and growing team. This is a varied role offering the opportunity to manage key customer relationships, identify sales opportunities and support a high-performing customer service function. As an Account Manager, you will be the main point of contact for a portfolio of customers, ensuring an excellent customer experience from quotation through to delivery. You will work closely with internal teams, support customer service operations and help drive business growth through strong account management.

Key Responsibilities:

Manage and develop customer accounts
Build and maintain strong customer relationships
Act as the main point of contact for assigned customers
Identify and maximise sales opportunities
Process and manage orders from quotation through to delivery
Work closely with internal departments to meet customer requirements
Handle customer enquiries, complaints and escalations professionally
Support the day-to-day running of the customer service function
Assist with team development and mentoring where required
Monitor customer accounts and ensure agreed terms are maintained
Attend and contribute to team meetings
Produce reports and complete administrative duties as required

About You

At least 3 years' experience in account management, customer service or sales support
Experience in leading and managing staff.
Strong relationship-building and communication skills
Commercially aware with the ability to spot opportunities
Excellent organisational skills and attention to detail
Able to manage multiple priorities in a fast-paced environment
Confident handling customer queries and resolving issues
Professional telephone manner
Strong IT skills, including Microsoft Office
Positive, proactive and customer-focused approach
Able to work independently and as part of a team