Technical Facilities Manager

Chubb Blackburn Facilities Manager - Job Description

ROLE PURPOSE

The Facilities Manager is responsible for the end-to-end management of facilities services across the site, ensuring the environment is safe, compliant, well-maintained, and aligned with client expectations.

This includes building operations, statutory compliance, contractor management, financial control, soft services oversight, and general workplace experience. The Facilities Manager also undertakes basic handyman-level tasks as required, escalating any specialist or regulated work to qualified professional contractors

KEY RESPONSIBILITIES:

1. Building Operations & Maintenance

· Ensure the internal and external fabric of the building is maintained to a high standard.

· Oversee planned preventative maintenance (PPM), reactive repairs, inspections, and lifecycle planning.

· Ensure all building services (M&E, HVAC, electrical, life safety systems) are serviced and compliant.

· Monitor and maintain asset registers, site plans, equipment records, and compliance documentation.

· Manage major work programmes, refurbishments, and capital projects acting as the client liaison point.

· Carry out minor handyman tasks, escalating to qualified or specialist approved professional contractors when required

2. Statutory Compliance & Health & Safety

· Maintain full statutory and regulatory compliance for the site (e.g. fire safety, water hygiene, gas safety, electrical safety).

· Ensure ELogbooks, CAFM systems, and compliance trackers are kept up to date and audit-ready.

· Lead risk management activities, including incident investigations, insurance liaison, and corrective actions.

· Conduct regular H&S checks, audits, and inspections across all areas of the building.

· Plan and lead fire drills, emergency evacuations, and ensure emergency plans and maps are routinely updated.

· Ensure third-party contractors adhere to all H&S standards, RAMS, permits to work, and site policies.

3. Contractor & Supplier Management

· Oversee all contracted services (e.g. cleaning, security, M&E, landscaping, waste, catering).

· Monitor contractor performance against KPIs, SLAs, and contract obligations-taking corrective action where required.

· Ensure all procurement activity complies with company policy.

4. Financial Management & Reporting

· Prepare, monitor, and control site FM budgets in line with client expectations.

· Forecast expenditure, track variances, and manage cost-saving initiatives.

· Ensure the service agreement is delivered within agreed financial parameters.

· Produce monthly, quarterly, and annual management reports, including performance metrics, risk items, and compliance summaries.

5. Workplace Experience, Meeting Rooms & Event Support

· Ensure all meeting rooms are regularly checked and maintained to a high standard.

· Oversee cleanliness, AV readiness (non-technical checks), layout, and room presentation.

· Escalate issues as appropriate.

· Support room setup requirements including:

· Moving furniture

· Adjusting layouts

· Preparing rooms for meetings, workshops, or events

· Support building-wide events, town halls, and conferences, ensuring smooth setup and reset.

6. Client Relationship & Stakeholder Engagement

· Act as the primary point of contact for the client's day-to-day operational needs.

· Attend client meetings, provide performance updates, and ensure actions are completed.

· Build and maintain strong client relationships through consistent service quality.

· Identify and implement service improvements that enhance the client's workplace environment.

7. Leadership & Team Management

· Lead the Facilities Co-ordinator

· Provide coaching, support, and regular performance reviews for direct reports.

· Foster a culture of safety, customer focus, and continuous improvement.

8. Additional Responsibilities

· Liaise with local authorities, emergency services, insurers, and regulatory bodies.

· Support ESG and sustainability initiatives across energy, waste, and recycling.

SKILLS & COMPETENCIES

· Strong knowledge of building systems and basic repair techniques

· Ability to carry out basic handyman tasks safely and competently

· Excellent leadership and supplier management skills

· Strong commercial awareness and budgeting skills

· Skilled in problem-solving and prioritisation

· Excellent communication and reporting ability

· Competent in CAFM/ELogbooks and MS Office

· Ability to work within a team and on own initiative and within a pressurised environment with excellent organisational and planning skills

EXPERIENCE & QUALIFICATIONS

Essential:

· Previous experience as a Facilities Manager or Senior FM role

· Strong understanding of statutory compliance and health & safety responsibilities

· Experience managing multiple FM service providers

· Ability to complete minor repairs and basic maintenance work

· Strong experience with budget management and reporting