Service Charge Officer

4Recruitment Services are seeking a Service Charge Officer to assist our housing association client based in North London.

You will be responsible for ensuring there is accurate, consistent, timely and transparent reporting and accounting of service charges for all residents, across all tenures.

The role is very much a customer orientated role, dealing with any queries, complaints or challenges to any aspect of service charges that have been issued to leaseholders. Therefore you MUST have a good technical understanding of service charges as well as being competent with Excel.

The client will allow hybrid working once training has been completed. You will only be required to attend the office once per month.

DUTIES AND RESPONSIBILITIES INCLUDE:

Handle service charge enquiries from residents and internal staff
Work with your managers to answer escalated customer complaints
Work closely with the analysts prior to service charge estimates and actuals are sent to ensure accuracy
Investigate and where necessary make service charge adjustments in ERP
Participate and contribute to projects relating service charges
Liaise with key stakeholders to ensure accuracy of service charges
Ensure emails sent to the service charge mailbox are responded to accurately in a timely manner
Ensure all enquiries from residents are acknowledged
When necessary attend face to face meetings with residents to resolve disputes
Support the rent team with any service charge queries, including those from local authorities
ESSENTIAL REQUIREMENTS:

Previous experience of dealing with leaseholder enquiries.
Understanding of Landlord and Tenant legislation and best practice, with more detailed knowledge of aspects that relate to service charges.
Knowledge of the application of service charges in the social housing sector.
Good numeracy skills

Proven excel skills, handling, manipulating and checking large volumes of data
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email