Customer Service Agent

Customer Service Agent – Warwick Temp (Ongoing) | £26,228 | Monday to Friday

We're recruiting on behalf of a well-established, market-leading business based in Warwick, for a Customer Service Agent to join their busy customer service team on a temp basis, with a genuine view to a permanent position for the right person.

The Role

You'll be the first point of contact for customers, handling inbound enquiries across various channels, resolving queries professionally and efficiently, and keeping accurate records on their CRM system. It's a fast-paced environment where no two days are the same, so a positive, can-do attitude goes a long way.

Main responsibilities include:

Delivering excellent customer service and accurate account administration
Handling inbound customer calls and other communication channels
Resolving queries in a timely and professional manner
Liaising with internal teams to achieve the best outcome for the customer
Recording all activities accurately on the company CRM
Hours

Core hours are Monday to Friday, 08:30 to 17:00. There is a small amount of flexibility required, including one week in every ten on an 11:00 to 20:00 shift, and one Saturday morning in every ten (09:00 to 13:00).

What we're looking for:

A strong background in customer service, ideally with some administrative or credit control experience
Confident communicator, comfortable on the phone in a busy environment
Good attention to detail and the ability to multi-task
PC literate with accurate keyboard skills
GCSE level education or equivalent (5 x A-C)
Team player with a flexible, adaptable approach
Salary: £26,228 per annum (pro rata whilst temp)

INDH