Application Support Analyst - Microsoft Dynamics 365 - Eco Services

Role Snapshot:

Salary: to £45,000 per annum + Benefits + Employee Development Program

Hybrid Model: 2 days remote/3 days onsite - Travel: Occasional travel to other UK sites may be required

The Applications Support Analyst plays a key role in the effective operation of core business systems. The position provides 1st, 2nd and 3rd Line Applications Support, working closely with internal users and third-party suppliers, and contribute to the improvement, optimisation, and adoption of Microsoft business applications.

• Provide 1st, 2nd & 3rd Line Applications Support across Microsoft Dynamics 365 Business Central and Microsoft 365.
• Support Power Platform solutions including Power Apps, Power BI, and related integrations.
• Investigate, troubleshoot, and resolve incidents and service requests in line with SLAs.
• Escalate complex issues to vendors or senior IT colleagues as required.
• Contribute to system configuration, enhancements, testing, and deployment, support user training, documentation, and adoption of best-practice system usage.

• Deliver frontline support for Dynamics 365 Business Central and Microsoft 365 tools including Teams, SharePoint, Outlook, and OneDrive.
• Maintain support documentation, knowledge articles, and resolution logs.
• Ensure business continuity through timely and professional issue management.
• Provide user support across multiple business units and sites.

• Support and enhance Power Apps solutions to meet evolving business requirements.
• Assist with the maintenance and development of Power BI dashboards and reports.
• Identify opportunities for automation and process improvement using Power Platform technologies.
• Work with stakeholders to scope, test, and deliver new functionality.

• Assist with small-to-medium system improvements and IT projects.
• Support testing, deployment, and documentation of system changes.
• Collaborate with business teams to identify and implement process improvements.
• Liaise with third-party suppliers to support upgrades, fixes, and enhancements.

• Deliver user training and ongoing system guidance.
• Create and maintain user-facing documentation and internal knowledge resources.
• Gather user feedback to support continuous improvement.
• Work closely with finance, operations, and wider business teams to ensure applications meet operational needs.

Essential:

• Proven experience in an Application Support or Systems Support role.
• Hands-on experience supporting Dynamics 365 Business Central.
• Strong knowledge of Microsoft 365 (Teams, SharePoint, Outlook, OneDrive).
• Familiarity with Power Apps and Power BI, Strong problem-solving skills and customer-focused mindset.
• Excellent communication and stakeholder engagement skills.

Desirable:

• Experience with Power Automate.
• Exposure to Dynamics 365 CE or Field Service modules.
• ITIL or service management experience, Basic SQL or data querying skills.
• Experience working in manufacturing, distribution, or professional services environments.

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