Service Manager

Job Title: Service Manager
Salary: £50,000 - £60,000
Job Overview:
The Service Manager role is a vital role within the service function, the role supports the workflow whilst supporting the engineers both on-site and off-site. The role ensures all customer needs are met and exceeded where possible by ensuring all equipment is kept up and running with minimal downtime. The Service Manager is an active part in ensuring the function is delivering great results and controlling the departmental costs.

Duties / Responsibilities:
· Responsible for Work in Process & Progress in the function (Aligned to a 45-day process)
· Be present for the depot Audits/Checks (Across Performance/Process & People)
· Manage Engineers to resolve technical Issues where possible & needed.
· Support Service Advisor & Engineers to help resolve customer issues.
· Ensure training needs of staff are met by using function skills matrix (Across all entities)
· Driving retail sales and implementing service initiatives with the support of your General Manager.
· Strive towards implementing a First Time Fix methodology, which supports customer experience.
· Ensuring all service standards and procedures for the service function are adhered to, including planning & allocation of work, workshop environment & standards.
· Support the Service Advisor with customers' end-to-end journey.

Skills:
. Understanding of Plant/Forestry or Agricultural Machinery (deseriable)
· Communication & Empathetic Approach
· Questioning & Listening Skills
· Data Analysing Skills
· Time Management
· Project & Planning Skills
· Complaint handling skills / Handling Objections

Behaviours:
· Open / Honest & Transparency
· Positive attitude and mindset
· Team Player
· Respectful & Value Driven
· Customer Experience Focused

Next steps: If this Service Manager role sounds of interest or you are looking for advise on your next career move, please contact Dave on (phone number removed) or apply today