Tier 1 Technical Support Engineer
Posted on Jun 2, 2026 by CV-Library
London, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time
Job Purpose:
Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance.
Principal duties and responsibilities:
* Act as the primary technical support contact for the client both remotely and on-site when needed
* Provide support to users via telephone, email, remote control, and in-person
* Accurately log incidents and service requests in Becrypt’s ticketing system
* Ensure tickets are always kept up-to-date with case details
* Work collaboratively to support team members in IT related matters
* Provide troubleshooting assistance as required to the Technical Services team
* Escalate problems where necessary to management or third-party suppliers
* Undertake small to medium-sized IT projects as instructed by the Technical Services team
* Diagnose and resolve technical issues on your own and as part of a team
* Ensure a high level of customer service and support is provided
* Assist with troubleshooting and resolving infrastructure issues
* Keep documentation and wiki up to date
* Be available for 24/7 on-call support on a rotational basis, when required
Skills and Experience:
* Ability to multitask, prioritise tasks and work well under pressure
* Excellent written and verbal communication skills
* Confident, clear, and professional telephone manner
* A genuine interest in technology and a willingness to learn
* Proactive and works well as part of a team or alone
* Exposure to, and support of, cloud based services:
* Microsoft Office 365
* Microsoft Azure
Package & discretionary benefits:
25 days annual leave plus an additional 2 days after 2 years’ service
5 days additional holiday purchase available
Private medical insurance
Heath cashback plan with Healthshield
Pension scheme
Life cover 4 x salary
Season ticket loan
Salary exchange benefits (ride2work, pension)
Subsidised gym membership
Employee referral scheme
Role will be subject to an employment screening process and will require security clearance
Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance.
Principal duties and responsibilities:
* Act as the primary technical support contact for the client both remotely and on-site when needed
* Provide support to users via telephone, email, remote control, and in-person
* Accurately log incidents and service requests in Becrypt’s ticketing system
* Ensure tickets are always kept up-to-date with case details
* Work collaboratively to support team members in IT related matters
* Provide troubleshooting assistance as required to the Technical Services team
* Escalate problems where necessary to management or third-party suppliers
* Undertake small to medium-sized IT projects as instructed by the Technical Services team
* Diagnose and resolve technical issues on your own and as part of a team
* Ensure a high level of customer service and support is provided
* Assist with troubleshooting and resolving infrastructure issues
* Keep documentation and wiki up to date
* Be available for 24/7 on-call support on a rotational basis, when required
Skills and Experience:
* Ability to multitask, prioritise tasks and work well under pressure
* Excellent written and verbal communication skills
* Confident, clear, and professional telephone manner
* A genuine interest in technology and a willingness to learn
* Proactive and works well as part of a team or alone
* Exposure to, and support of, cloud based services:
* Microsoft Office 365
* Microsoft Azure
Package & discretionary benefits:
25 days annual leave plus an additional 2 days after 2 years’ service
5 days additional holiday purchase available
Private medical insurance
Heath cashback plan with Healthshield
Pension scheme
Life cover 4 x salary
Season ticket loan
Salary exchange benefits (ride2work, pension)
Subsidised gym membership
Employee referral scheme
Role will be subject to an employment screening process and will require security clearance
Reference: 225187660
https://jobs.careeraddict.com/post/113336695
Tier 1 Technical Support Engineer
Posted on Jun 2, 2026 by CV-Library
London, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time
Job Purpose:
Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance.
Principal duties and responsibilities:
* Act as the primary technical support contact for the client both remotely and on-site when needed
* Provide support to users via telephone, email, remote control, and in-person
* Accurately log incidents and service requests in Becrypt’s ticketing system
* Ensure tickets are always kept up-to-date with case details
* Work collaboratively to support team members in IT related matters
* Provide troubleshooting assistance as required to the Technical Services team
* Escalate problems where necessary to management or third-party suppliers
* Undertake small to medium-sized IT projects as instructed by the Technical Services team
* Diagnose and resolve technical issues on your own and as part of a team
* Ensure a high level of customer service and support is provided
* Assist with troubleshooting and resolving infrastructure issues
* Keep documentation and wiki up to date
* Be available for 24/7 on-call support on a rotational basis, when required
Skills and Experience:
* Ability to multitask, prioritise tasks and work well under pressure
* Excellent written and verbal communication skills
* Confident, clear, and professional telephone manner
* A genuine interest in technology and a willingness to learn
* Proactive and works well as part of a team or alone
* Exposure to, and support of, cloud based services:
* Microsoft Office 365
* Microsoft Azure
Package & discretionary benefits:
25 days annual leave plus an additional 2 days after 2 years’ service
5 days additional holiday purchase available
Private medical insurance
Heath cashback plan with Healthshield
Pension scheme
Life cover 4 x salary
Season ticket loan
Salary exchange benefits (ride2work, pension)
Subsidised gym membership
Employee referral scheme
Role will be subject to an employment screening process and will require security clearance
Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance.
Principal duties and responsibilities:
* Act as the primary technical support contact for the client both remotely and on-site when needed
* Provide support to users via telephone, email, remote control, and in-person
* Accurately log incidents and service requests in Becrypt’s ticketing system
* Ensure tickets are always kept up-to-date with case details
* Work collaboratively to support team members in IT related matters
* Provide troubleshooting assistance as required to the Technical Services team
* Escalate problems where necessary to management or third-party suppliers
* Undertake small to medium-sized IT projects as instructed by the Technical Services team
* Diagnose and resolve technical issues on your own and as part of a team
* Ensure a high level of customer service and support is provided
* Assist with troubleshooting and resolving infrastructure issues
* Keep documentation and wiki up to date
* Be available for 24/7 on-call support on a rotational basis, when required
Skills and Experience:
* Ability to multitask, prioritise tasks and work well under pressure
* Excellent written and verbal communication skills
* Confident, clear, and professional telephone manner
* A genuine interest in technology and a willingness to learn
* Proactive and works well as part of a team or alone
* Exposure to, and support of, cloud based services:
* Microsoft Office 365
* Microsoft Azure
Package & discretionary benefits:
25 days annual leave plus an additional 2 days after 2 years’ service
5 days additional holiday purchase available
Private medical insurance
Heath cashback plan with Healthshield
Pension scheme
Life cover 4 x salary
Season ticket loan
Salary exchange benefits (ride2work, pension)
Subsidised gym membership
Employee referral scheme
Role will be subject to an employment screening process and will require security clearance
Reference: 225187660
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