Senior Administrator

Senior Administrator

At Barchester Healthcare, technology and operational excellence play a vital role in supporting the delivery of outstanding care across our services. We are looking for a proactive and highly organised IT Senior Administrator to join our IT team and support the smooth running of key administrative operations across the department.

This is a varied and fast-paced role where you'll support the management of IT orders, invoices, shipments, inventory and day-to-day departmental administration. You'll also work closely with the IT Administration Manager to help coordinate workloads, support team development and contribute to continuous improvement initiatives across the function.

If you are an experienced administrator with excellent organisational skills, a collaborative approach and the confidence to support others within a busy team environment, we'd love to hear from you.

This role is located in our Inverness office, with hybrid working available after full induction and training.

What You'll Be Doing

IT Administration & Operational Support
Support the delivery of all aspects of IT administration functions across the department
Maintain accurate hardware and software inventory records
Provide administrative support to colleagues within the IT team
Ensure all IT documentation and records are maintained accurately and efficiently

Orders, Shipments & Invoice Processing
Coordinate incoming and outgoing TNT shipments
Process invoices and ensure all documentation is accurate and completed within required timescales
Approve orders within agreed authorisation levels
Help organise workloads to ensure departmental targets and deadlines are met

Process Improvement & Problem Solving
Review existing administrative processes to identify opportunities for improvement
Support the implementation of new processes and ways of working
Provide practical solutions to resolve issues and improve operational efficiency
Support the team in delivering accurate and efficient order placement processes

Team Support & Development
Support the IT Administration Manager with the day-to-day coordination of the team
Help organise team workloads to ensure tasks are completed to a high standard
Identify and escalate performance concerns where appropriate
Support recruitment, onboarding and induction activities for new team members
Coach and mentor less experienced colleagues to support their development and confidence
Contribute to a positive, collaborative and high-performing team culture
Deputise for the IT Administration Manager where required

About You

Essential Skills & Experience
Good standard of education including Maths and English
Professional and approachable with excellent customer service skills
Strong communication skills, both written and verbal, with a polite telephone manner
Excellent organisational skills with the ability to prioritise workloads and work under pressure
Able to work independently whilst also contributing effectively as part of a team
Full UK driving licence
Willingness to work towards an SVQ Level 3 in Administration or equivalent qualification