Housing Services Manager

Housing Services Manager
Hours: 35 hours per week
Location: Office-based
Loughborough Estate Management Board (LEMB) manages housing services on behalf of residents and works in partnership with local authority to deliver high-quality housing management services. The organisation is committed to excellent customer service, community development, resident satisfaction, equality, diversity, health and safety, and value for money.
Housing Services Manager Day to day duties:
* Lead and manage the Housing Management Service, ensuring excellent service delivery to tenants and leaseholders.
* Manage and support housing staff, including recruitment, training, appraisals, performance management, and development.
* Oversee income collection, tenancy management, anti-social behaviour (ASB) cases, complaints, community engagement, and void property management.
* Monitor service performance, prepare reports, and ensure key performance targets are achieved.
* Develop and review housing policies, procedures, strategies, and action plans.
* Manage budgets, expenditure, and revenue-generating areas.
* Work closely with external partners including local authorities, police, social services, solicitors, and community organisations.
* Ensure compliance with housing legislation, health and safety requirements, data protection regulations, and organisational policies.
* Deputise for the Neighbourhood Services Director when required.
* Attend occasional evening meetings and represent the organisation at stakeholder meetings.
Housing Services Manager Requirements
Qualifications: Degree or equivalent qualification, CIH Level 4, skills or demonstrable experience in housing, business, finance, accounting, real estate, or a related field.
Housing Services Manager Experience
* Minimum two years' experience managing staff.
* Experience in housing management, tenancy services, income collection, performance management, and customer service.
* Experience producing reports, managing budgets, and meeting performance targets.
Housing Services Manager Skills & Knowledge
* Strong leadership and people management skills.
* Excellent communication, report writing, negotiation, and problem-solving abilities.
* Ability to analyse information and make sound decisions.
* Good organisational skills and ability to prioritise workload.
* Proficiency in Microsoft Office applications.
* Knowledge of housing management practices, data protection, equality and diversity, and relevant legislation.
Benefits
* Opportunity to lead an important housing management service.
* Management and leadership responsibility within a community-focused organisation.
* Professional development and training opportunities.
* Opportunity to influence service improvement and community outcomes.
* 35-hour working week.
* Potential career progression through senior management responsibilities and deputising opportunities