Senior Transport Planner

Senior Transport Planner
Telford
40 hours per week

Up to £40,000

Our client, a well-established business, are looking to recruit an experienced Transport Planner to support their busy operations team.

What’s on offer:

Shift Pattern – 6am – 3pm Or 9am – 6pm
Up to £40,000
Key Responsibilities:

Managing daily transport schedules and reallocating work where required due to driver absence or vehicle issues
Ensuring customers are kept updated regarding delays, failed collections, or service disruptions
Rebooking outstanding jobs and ensuring work is completed within agreed timescales
Responding to customer emails, account queries, and operational issues in a timely and professional manner
Supporting drivers with site issues, route queries, and delivery instructions
Coordinating with internal departments to ensure smooth day-to-day transport operations
Escalating operational issues where necessary and ensuring appropriate action is taken
Monitoring and updating transport records, spreadsheets, and operational paperwork accurately
Sending proof of delivery documents, permits, and compliance documentation when required
Assisting with accident reporting and ensuring incidents are communicated correctly internally
Providing clear instructions and updates to drivers regarding collections, deliveries, and time-sensitive jobs
Maintaining strong communication across the transport team to ensure service levels are achieved
Demonstrating good geographical knowledge and understanding of transport operations
Carrying out additional transport administration and planning duties as required