Service Administrator

Service Administrator
Location: Chard
Salary: £25,000 – £30,000 DOE
Hours: Mon–Fri 8:30–5:00 Office based
I am delighted to be partnering with a highly reputable company in Chard. A fantastic opportunity has arisen to join their family-run, friendly and hard working team as a Service Administrator. This is a stable, long-term role where people stay because of the culture, support and genuine team spirit. If you’re looking for a stable long term role that's busy and varied this could be the perfect role for you!
Service Administrator Role
As the Service Administrator, you’ll be the central point of coordination for servicing and repairs of the company’s high-end products. You’ll work closely with customers and a team of five engineers across Somerset, ensuring everything runs smoothly and efficiently. A really busy, challenging and pinnacle role for the company where no two days are the same!
Key Responsibilities
* Prioritising urgent servicing and repair requests each morning
* Planning and coordinating engineers routes across Somerset
* Ensuring routes are logical, efficient and maximise capacity
* Handling customer queries via phone and email
* Creating job cards on the in-house system with all required details
* Booking in servicing appointments for clients
* Planning engineers routes for the rest of the week once urgent tasks are handled
* Building strong working relationships with engineers and customers
* General administrative duties
About You
* Highly organised and process-driven
* Able to stay calm under pressure and juggle multiple priorities
* Strong in customer service with a friendly, reassuring approach
* Confident working with engineers and coordinating workloads
* Logistically minded with good problem-solving skills
* Looking for a long-term, stable role within a supportive team
* Local knowledge of Somerset is an advantage
* Reliable, hard working and enjoys being part of a hard working team that have fun and support each other
* Experience of logistical administration and route planning would be advantageous
What’s on Offer
* £25,000 – £30,000 depending on experience
* Monday to Friday, 8:30am–5pm (office based)
* 25 days holiday + bank holidays
* Free on-site parking
* A genuinely supportive, long-standing friendly team
* A varied role with real stability and long-term prospects