Customer Service Coordinator
Posted on May 28, 2026 by CV-Library
Morley, West Yorkshire, United Kingdom
Construction
Immediate Start
Annual Salary
Full-Time
Customer Service Coordinator - Yorkshire
Do you excel at juggling priorities, communicating clearly, and making customers feel valued? If yes, this role is perfect for you! Within this position it is essential in ensuring our customers receive an exceptional aftercare experience and that all enquiries are managed efficiently and professionally.
Key responsibilities:
Monitor and manage both your personal email inbox and the shared Customer Service department inbox
Record and maintain accurate logs of all customer and contractor communications, including telephone calls and emails
Track customer issues and update all records to ensure accurate and timely reporting
Coordinate and schedule diaries for Customer Service Operatives
Allocate works appropriately across Customer Service Operatives, site teams, and contractors to resolve issues in new customer homes
Organise materials and resources ahead of scheduled works, ensuring availability both in-store and on-site
Process purchase orders, invoices, and manage any contra-charging requirements
Oversee contractor performance and report any inadequate outcomes to the Customer Service Manager
Ensure reasonable and timely remediation timescales for customers and maintain regular communication throughout the process
Address and escalate unresolved or unsatisfactory customer issue resolutions
Ensure the out-of-hours service and associated reporting run efficiently
Maintain complaint logs and provide weekly updates to senior management
Acknowledge and respond to customer complaints within agreed SLAs
Maintain surveys, reports, and documentation received from contractors and external bodies
Uphold a professional standard when dealing with internal teams, external partners, and customers
About you:
Monitor and manage both your personal email inbox and the shared Customer Service department inbox
Record and maintain accurate logs of all customer and contractor communications, including telephone calls and emails
Track customer issues and update all records to ensure accurate and timely reporting
Coordinate and schedule diaries for Customer Service Operatives
Allocate works appropriately across Customer Service Operatives, site teams, and contractors to resolve issues in new customer homes
Organise materials and resources ahead of scheduled works, ensuring availability both in-store and on-site
Process purchase orders, invoices, and manage any contra-charging requirements
Oversee contractor performance and report any inadequate outcomes to the Customer Service Manager
Ensure reasonable and timely remediation timescales for customers and maintain regular communication throughout the process
Address and escalate unresolved or unsatisfactory customer issue resolutions
Ensure the out-of-hours service and associated reporting run efficiently
Maintain complaint logs and provide weekly updates to senior management
Acknowledge and respond to customer complaints within agreed SLAs
Maintain surveys, reports, and documentation received from contractors and external bodies
Uphold a professional standard when dealing with internal teams, external partners, and customers
Experience in a similar role within a housebuilding organisation is desirable
Qualified by experience
Strong organisational abilities with the capacity to prioritise workload effectively
Able to work independently and collaboratively as part of a team
Excellent written and verbal communication skills
Ability to work well under pressure in a fast-paced environment
Initiative-driven, with strong problem-solving skills
Highly motivated and an excellent communicator
Professional, reliable, and committed to delivering exceptional customer service
We believe Harron Homes is a place for everyone, no matter where you come from, what you look like or how you identify.
Please note due to the volume of applicants, if you have not heard from us within 14 days, please accept this as confirmation that we will not be progressing with your application further on this occasion
Do you excel at juggling priorities, communicating clearly, and making customers feel valued? If yes, this role is perfect for you! Within this position it is essential in ensuring our customers receive an exceptional aftercare experience and that all enquiries are managed efficiently and professionally.
Key responsibilities:
Monitor and manage both your personal email inbox and the shared Customer Service department inbox
Record and maintain accurate logs of all customer and contractor communications, including telephone calls and emails
Track customer issues and update all records to ensure accurate and timely reporting
Coordinate and schedule diaries for Customer Service Operatives
Allocate works appropriately across Customer Service Operatives, site teams, and contractors to resolve issues in new customer homes
Organise materials and resources ahead of scheduled works, ensuring availability both in-store and on-site
Process purchase orders, invoices, and manage any contra-charging requirements
Oversee contractor performance and report any inadequate outcomes to the Customer Service Manager
Ensure reasonable and timely remediation timescales for customers and maintain regular communication throughout the process
Address and escalate unresolved or unsatisfactory customer issue resolutions
Ensure the out-of-hours service and associated reporting run efficiently
Maintain complaint logs and provide weekly updates to senior management
Acknowledge and respond to customer complaints within agreed SLAs
Maintain surveys, reports, and documentation received from contractors and external bodies
Uphold a professional standard when dealing with internal teams, external partners, and customers
About you:
Monitor and manage both your personal email inbox and the shared Customer Service department inbox
Record and maintain accurate logs of all customer and contractor communications, including telephone calls and emails
Track customer issues and update all records to ensure accurate and timely reporting
Coordinate and schedule diaries for Customer Service Operatives
Allocate works appropriately across Customer Service Operatives, site teams, and contractors to resolve issues in new customer homes
Organise materials and resources ahead of scheduled works, ensuring availability both in-store and on-site
Process purchase orders, invoices, and manage any contra-charging requirements
Oversee contractor performance and report any inadequate outcomes to the Customer Service Manager
Ensure reasonable and timely remediation timescales for customers and maintain regular communication throughout the process
Address and escalate unresolved or unsatisfactory customer issue resolutions
Ensure the out-of-hours service and associated reporting run efficiently
Maintain complaint logs and provide weekly updates to senior management
Acknowledge and respond to customer complaints within agreed SLAs
Maintain surveys, reports, and documentation received from contractors and external bodies
Uphold a professional standard when dealing with internal teams, external partners, and customers
Experience in a similar role within a housebuilding organisation is desirable
Qualified by experience
Strong organisational abilities with the capacity to prioritise workload effectively
Able to work independently and collaboratively as part of a team
Excellent written and verbal communication skills
Ability to work well under pressure in a fast-paced environment
Initiative-driven, with strong problem-solving skills
Highly motivated and an excellent communicator
Professional, reliable, and committed to delivering exceptional customer service
We believe Harron Homes is a place for everyone, no matter where you come from, what you look like or how you identify.
Please note due to the volume of applicants, if you have not heard from us within 14 days, please accept this as confirmation that we will not be progressing with your application further on this occasion
Reference: 225165887
https://jobs.careeraddict.com/post/113302384
Customer Service Coordinator
Posted on May 28, 2026 by CV-Library
Morley, West Yorkshire, United Kingdom
Construction
Immediate Start
Annual Salary
Full-Time
Customer Service Coordinator - Yorkshire
Do you excel at juggling priorities, communicating clearly, and making customers feel valued? If yes, this role is perfect for you! Within this position it is essential in ensuring our customers receive an exceptional aftercare experience and that all enquiries are managed efficiently and professionally.
Key responsibilities:
Monitor and manage both your personal email inbox and the shared Customer Service department inbox
Record and maintain accurate logs of all customer and contractor communications, including telephone calls and emails
Track customer issues and update all records to ensure accurate and timely reporting
Coordinate and schedule diaries for Customer Service Operatives
Allocate works appropriately across Customer Service Operatives, site teams, and contractors to resolve issues in new customer homes
Organise materials and resources ahead of scheduled works, ensuring availability both in-store and on-site
Process purchase orders, invoices, and manage any contra-charging requirements
Oversee contractor performance and report any inadequate outcomes to the Customer Service Manager
Ensure reasonable and timely remediation timescales for customers and maintain regular communication throughout the process
Address and escalate unresolved or unsatisfactory customer issue resolutions
Ensure the out-of-hours service and associated reporting run efficiently
Maintain complaint logs and provide weekly updates to senior management
Acknowledge and respond to customer complaints within agreed SLAs
Maintain surveys, reports, and documentation received from contractors and external bodies
Uphold a professional standard when dealing with internal teams, external partners, and customers
About you:
Monitor and manage both your personal email inbox and the shared Customer Service department inbox
Record and maintain accurate logs of all customer and contractor communications, including telephone calls and emails
Track customer issues and update all records to ensure accurate and timely reporting
Coordinate and schedule diaries for Customer Service Operatives
Allocate works appropriately across Customer Service Operatives, site teams, and contractors to resolve issues in new customer homes
Organise materials and resources ahead of scheduled works, ensuring availability both in-store and on-site
Process purchase orders, invoices, and manage any contra-charging requirements
Oversee contractor performance and report any inadequate outcomes to the Customer Service Manager
Ensure reasonable and timely remediation timescales for customers and maintain regular communication throughout the process
Address and escalate unresolved or unsatisfactory customer issue resolutions
Ensure the out-of-hours service and associated reporting run efficiently
Maintain complaint logs and provide weekly updates to senior management
Acknowledge and respond to customer complaints within agreed SLAs
Maintain surveys, reports, and documentation received from contractors and external bodies
Uphold a professional standard when dealing with internal teams, external partners, and customers
Experience in a similar role within a housebuilding organisation is desirable
Qualified by experience
Strong organisational abilities with the capacity to prioritise workload effectively
Able to work independently and collaboratively as part of a team
Excellent written and verbal communication skills
Ability to work well under pressure in a fast-paced environment
Initiative-driven, with strong problem-solving skills
Highly motivated and an excellent communicator
Professional, reliable, and committed to delivering exceptional customer service
We believe Harron Homes is a place for everyone, no matter where you come from, what you look like or how you identify.
Please note due to the volume of applicants, if you have not heard from us within 14 days, please accept this as confirmation that we will not be progressing with your application further on this occasion
Do you excel at juggling priorities, communicating clearly, and making customers feel valued? If yes, this role is perfect for you! Within this position it is essential in ensuring our customers receive an exceptional aftercare experience and that all enquiries are managed efficiently and professionally.
Key responsibilities:
Monitor and manage both your personal email inbox and the shared Customer Service department inbox
Record and maintain accurate logs of all customer and contractor communications, including telephone calls and emails
Track customer issues and update all records to ensure accurate and timely reporting
Coordinate and schedule diaries for Customer Service Operatives
Allocate works appropriately across Customer Service Operatives, site teams, and contractors to resolve issues in new customer homes
Organise materials and resources ahead of scheduled works, ensuring availability both in-store and on-site
Process purchase orders, invoices, and manage any contra-charging requirements
Oversee contractor performance and report any inadequate outcomes to the Customer Service Manager
Ensure reasonable and timely remediation timescales for customers and maintain regular communication throughout the process
Address and escalate unresolved or unsatisfactory customer issue resolutions
Ensure the out-of-hours service and associated reporting run efficiently
Maintain complaint logs and provide weekly updates to senior management
Acknowledge and respond to customer complaints within agreed SLAs
Maintain surveys, reports, and documentation received from contractors and external bodies
Uphold a professional standard when dealing with internal teams, external partners, and customers
About you:
Monitor and manage both your personal email inbox and the shared Customer Service department inbox
Record and maintain accurate logs of all customer and contractor communications, including telephone calls and emails
Track customer issues and update all records to ensure accurate and timely reporting
Coordinate and schedule diaries for Customer Service Operatives
Allocate works appropriately across Customer Service Operatives, site teams, and contractors to resolve issues in new customer homes
Organise materials and resources ahead of scheduled works, ensuring availability both in-store and on-site
Process purchase orders, invoices, and manage any contra-charging requirements
Oversee contractor performance and report any inadequate outcomes to the Customer Service Manager
Ensure reasonable and timely remediation timescales for customers and maintain regular communication throughout the process
Address and escalate unresolved or unsatisfactory customer issue resolutions
Ensure the out-of-hours service and associated reporting run efficiently
Maintain complaint logs and provide weekly updates to senior management
Acknowledge and respond to customer complaints within agreed SLAs
Maintain surveys, reports, and documentation received from contractors and external bodies
Uphold a professional standard when dealing with internal teams, external partners, and customers
Experience in a similar role within a housebuilding organisation is desirable
Qualified by experience
Strong organisational abilities with the capacity to prioritise workload effectively
Able to work independently and collaboratively as part of a team
Excellent written and verbal communication skills
Ability to work well under pressure in a fast-paced environment
Initiative-driven, with strong problem-solving skills
Highly motivated and an excellent communicator
Professional, reliable, and committed to delivering exceptional customer service
We believe Harron Homes is a place for everyone, no matter where you come from, what you look like or how you identify.
Please note due to the volume of applicants, if you have not heard from us within 14 days, please accept this as confirmation that we will not be progressing with your application further on this occasion
Reference: 225165887
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