CRM Manager

Keen to join a Certified B Corp financial services company? They are on a mission to redefine financial inclusion through responsible lending solutions and are keen to take on a Marketing CRM Manager to work in their ever-growing Manchester City Centre team.

This opportunity is ideal for an experienced CRM Manager, Lifecycle Marketing Manager, Marketing Automation Manager, Customer Retention Manager, Email Marketing Manager or CRM Marketing Manager looking to make a genuine impact within a purpose-led financial services business.

As our Marketing CRM Manager, you will own and optimise all email and SMS customer journeys across enquiries, applications and renewals using Spotler. Working closely with Marketing, Sales and Compliance teams, you will create clear, compliant and customer-focused communications designed to improve funded loan outcomes and customer experience. You will analyse campaign performance, test and refine journey logic, segmentation and content, and turn data into actionable optimisation strategies while ensuring GDPR compliance and responsible data usage.

Location: Manchester City Centre (Hybrid working – 3 days a week in the office)

Salary: £45k - £48k base salary plus awesome benefits…

Benefits: 25 days’ holiday plus bank holidays, your birthday off every year, healthcare cash plan, matched pension contributions up to 5%, life assurance, cycle to work scheme and long service awards.

We are looking for someone with proven CRM or lifecycle marketing experience, strong knowledge of email and SMS platforms, excellent analytical and stakeholder management skills, and experience working within regulated environments. A commercial mindset and focus on measurable business outcomes are essential.

If you’re ready to help shape the future of ethical lending, CLICK APPLY and send through a copy of a CV