Service Advisor

Service Advisor – Automotive Aftersales
Salary: £29,741 + Bonus (OTE £37,000+)

We are currently recruiting for an experienced and customer-focused Service Advisor to join a busy and professional automotive aftersales team.
This is an excellent opportunity for someone with strong customer service skills who enjoys working in a fast-paced environment and takes pride in delivering a high standard of customer care.

The Role As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring all service and repair work is managed efficiently and professionally.

Key Responsibilities
Deliver outstanding customer service at all times, both face-to-face and over the phone
Manage bookings for vehicle servicing, maintenance, and repairs
Liaise with technicians to ensure work is completed on time and to a high standard
Clearly explain vehicle faults, repairs, and costs to customers
Prepare and manage job cards, invoices, and service documentation
Maintain accurate customer and vehicle records
Upsell relevant aftersales products and services where appropriate
Ensure all administrative tasks are completed accurately and efficientlyRequirements
Previous experience as a Service Advisor or within automotive customer service
Excellent communication and interpersonal skills
Strong organisational skills with the ability to multitask
Confident using computer systems and dealership software
Ability to work well under pressure in a busy environment
High attention to detail
Full UK driving licence (essential)Working Hours
Monday to Friday: 8:00am – 6:00pm
1 hour lunch break
1 in 3 Saturdays: 8:00am – 2:00pm (paid at enhanced rate)Salary & Benefits
Basic salary of £29,741
Bonus scheme with £7,500 achievable OTE for a well-organised and driven individual
22 days annual leave plus bank holidays (increasing with service)
Company pension scheme
Employee discount schemes (including vehicle purchase and cycle to work)
Health and wellbeing support services
Free eye tests and seasonal flu vouchers
Employee perks and event opportunitiesAdditional Information
Applicants must have the right to work in the UK
Driving licence checks will be carried out as part of the recruitment process
Unfortunately, visa sponsorship is not available for this roleIf you’re a motivated Service Advisor looking to join a supportive and professional team with strong earning potential, apply today