Contact Centre Agent/Customer Service Advisor

Your new company
A financial services company based in the Nantgarw area.
Your new role
Working as a Customer Service Advisor, you will be responsible for dealing with a wide range of customer queries via telephone and email. You'll be responsible for providing first-class customer service and dealing with queries in a polite and efficient manner.
What you'll need to succeed
You have worked previously in a customer service capacity and be comfortable speaking to customers at all levels. Previous call centre experience is highly desirable.
Full training will be provided, but you'll understand the fundamentals of providing good customer service.
What you'll get in return
This is a temporary role to start ASAP. The hourly rate for the role is £12.71 per hour, hours of work are 37.5 hours per week, Monday to Friday. There may be the opportunity to work overtime. Start at 9am, finish at 5.15pm, 45 minutes for lunch - there could be a little flexibility with start / finish times if required. The role is likely to last until 31/12/26 with a possible extension. One full competency in the role has been demonstrated, there will be an opportunity to work in a hybrid working model, which is 3 days in office, 2 days from home. Full competency is normally attained after 3-6 months in the role.

Please note that you will need to successfully pass a credit check and DBS check as part of the onboarding process.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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