Service Advisor

Our client, the largest car dealer group in South Wales with multiple dealerships across the region, is seeking a highly motivated Vehicle Service Advisor to join their franchise-approved commercial vehicle dealership in Cardiff.
This is an excellent opportunity for an experienced professional to develop their career within a reputable and expanding organisation.
Benefits of a Vehicle Service Advisor:
* Starting salary approximately £27,300 per annum, dependent on experience and brand accreditations
* Uncapped bonus potential, offering an OTE of £33,000 to £34,000 annually
* Enhanced annual leave entitlement, including 23 days holiday plus Bank Holidays and your birthday off
* Paid overtime at time and a half
* Access to comprehensive manufacturer-accredited training and development schemes
* Clear opportunities for career progression within a well-established group
* Additional company benefits to be discussed upon application
* Long-term employment stability with the largest dealer group in South Wales
Duties of a Vehicle Service Advisor:
* Greet customers professionally upon arrival at the Service Department and accurately book their vehicles in for servicing or repairs
* Liaise closely with the workshop to monitor progress and ensure timely updates are provided to customers
* Advise customers on minor technical concerns, offering professional guidance and up-selling additional products and services where appropriate
* Maintain high levels of customer satisfaction through excellent communication and service delivery
* Process customer payments efficiently and accurately
* Coordinate with the manufacturer to authorise warranty repairs and manage warranty procedures
* Assist in achieving company targets and objectives through effective relationship-building and upselling
* Keep accurate records of customer interactions and vehicle histories
Requirements of a Vehicle Service Advisor:
* Proven experience working as a Vehicle Service Advisor or similar within the motor trade
* Strong customer service skills with the ability to communicate effectively and professionally
* Organised and IT proficient, with experience in Kerridge, Drive, RTC, or equivalent dealership management systems (desirable but not essential)
* Knowledge of automotive warranty procedures and processes (advantageous but not essential)
* Valid UK driving license with minimal points
* Ability to work Monday to Friday, 8:00am-5:30pm, with 1 in 3 Saturdays 8:30am-12:30pm (paid at time and a half)
This role offers a competitive salary, uncapped bonus scheme, and excellent career development opportunities within a leading South Wales dealership group.
Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Cardiff and South Wales, today to discover more about this fantastic opportunity.
Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a New Job in the Motor Trade, be sure to contact our team today