Technical Support Manager

Involve Recruitment (Midlands) Ltd are once again working with a forward thinking, progressive and highly ambitious award winning company in the Black Country region!

Role - Technical and Product Support

Salary - £35,000 to £40,000

The position of Technical and Product Support will play a pivotal leadership role in overseeing product development, specification, testing, certification, and technical customer support.

This position sits at the intersection of Product Development, Sales, Operations, and our international manufacturing partners - ensuring projects are delivered smoothly, on time, and to the highest technical standards.

Daily duties:

* Project & Team Leadership Product Development Product Specification & Certification

* Management Smart Technology Leadership

* Master Keying Management

* Quality Assurance

* Training Support Technical Customer Support

Proven experience in technical management (lock manufacturing or related industry preferred but not essential but Manufacturing in general is essential .

Strong knowledge of product specification, testing processes, certification management, and quality systems.

Benefits:

* 24 days holiday plus bank holidays Bank holidays and Christmas shut down

* Duvet days

* Company pension

* Company outings

* Reduced price gym membership

* 24/7 employee assistance programme and Bright HR benefits package