CareerAddict

Senior FM

CV-Library

Posted on May 23, 2026 by CV-Library
City of London, City and County of the City of London, United Kingdom
Real Estate
Immediate Start
Annual Salary
Full-Time
As Senior Facilities Manager, you will take ownership of both team leadership and customer service delivery, ensuring that occupiers, stakeholders, and visitors receive a best-in-class experience at all times. You will lead, inspire, and develop a team of Facilities Managers while embedding a strong service-led culture aligned to high operational and safety standards.

Client Details

The role is with a well-established organisation in the public sector. As a part of a large organisation, the successful candidate will have the opportunity to work within a structured environment focused on delivering high-quality services.

Description

Key Responsibilities

Customer Service & Stakeholder Engagement

Lead the delivery of a premium, customer-focused FM service across your portfolio, ensuring customer expectations are consistently exceeded.
Build strong relationships with occupiers and stakeholders, proactively seeking feedback to continuously enhance service delivery.
Maintain visible leadership presence across sites, ensuring high presentation standards and a positive customer experience.
Work closely with service partners to ensure service excellence through effective KPI and SLA management.

Team Leadership & Development

Lead, mentor, and develop a team of Facilities Managers, ensuring high performance, engagement, and capability across the team.
Set clear objectives, conduct regular 1:1s, and implement structured development plans to support career progression.
Foster a positive, inclusive, and high-performing team culture, identifying and retaining key talent.
Support recruitment activity, ensuring the attraction and onboarding of best-in-class FM professionals.

Operational Leadership

Oversee day-to-day delivery of hard and soft FM services, ensuring quality, compliance, and efficiency across all sites.
Promote a safety-first culture, ensuring full compliance with health and safety and regulatory requirements.
Drive continuous improvement initiatives focused on enhancing both operational performance and customer satisfaction.

Profile

Proven experience in a Facilities Management leadership role, managing teams within a customer-facing environment.
Strong people management skills, with the ability to motivate, coach, and develop teams.
Passionate about delivering exceptional customer service and creating best-in-class environments.
Excellent stakeholder management and communication skills.
Solid understanding of FM operations, including compliance, service delivery, and contractor management.
Relevant industry qualifications (IWFM, IOSH, NEBOSH or equivalent) desirable.Job Offer

A competitive salary and benefits package
A permanent position within the public sector, offering job stability.
Opportunities for professional development and career progression.
Potential to work on impactful projects within facilities management.
A supportive and collaborative company culture.If you are ready to take the next step in your facilities management career, apply now to join this large organisation and make a meaningful impact in the public sector

Reference: 225151734

https://jobs.careeraddict.com/post/113281819
CV-Library

Senior FM

CV-Library

Posted on May 23, 2026 by CV-Library

Print
City of London, City and County of the City of London, United Kingdom
Real Estate
Immediate Start
Annual Salary
Full-Time
As Senior Facilities Manager, you will take ownership of both team leadership and customer service delivery, ensuring that occupiers, stakeholders, and visitors receive a best-in-class experience at all times. You will lead, inspire, and develop a team of Facilities Managers while embedding a strong service-led culture aligned to high operational and safety standards.

Client Details

The role is with a well-established organisation in the public sector. As a part of a large organisation, the successful candidate will have the opportunity to work within a structured environment focused on delivering high-quality services.

Description

Key Responsibilities

Customer Service & Stakeholder Engagement

Lead the delivery of a premium, customer-focused FM service across your portfolio, ensuring customer expectations are consistently exceeded.
Build strong relationships with occupiers and stakeholders, proactively seeking feedback to continuously enhance service delivery.
Maintain visible leadership presence across sites, ensuring high presentation standards and a positive customer experience.
Work closely with service partners to ensure service excellence through effective KPI and SLA management.

Team Leadership & Development

Lead, mentor, and develop a team of Facilities Managers, ensuring high performance, engagement, and capability across the team.
Set clear objectives, conduct regular 1:1s, and implement structured development plans to support career progression.
Foster a positive, inclusive, and high-performing team culture, identifying and retaining key talent.
Support recruitment activity, ensuring the attraction and onboarding of best-in-class FM professionals.

Operational Leadership

Oversee day-to-day delivery of hard and soft FM services, ensuring quality, compliance, and efficiency across all sites.
Promote a safety-first culture, ensuring full compliance with health and safety and regulatory requirements.
Drive continuous improvement initiatives focused on enhancing both operational performance and customer satisfaction.

Profile

Proven experience in a Facilities Management leadership role, managing teams within a customer-facing environment.
Strong people management skills, with the ability to motivate, coach, and develop teams.
Passionate about delivering exceptional customer service and creating best-in-class environments.
Excellent stakeholder management and communication skills.
Solid understanding of FM operations, including compliance, service delivery, and contractor management.
Relevant industry qualifications (IWFM, IOSH, NEBOSH or equivalent) desirable.Job Offer

A competitive salary and benefits package
A permanent position within the public sector, offering job stability.
Opportunities for professional development and career progression.
Potential to work on impactful projects within facilities management.
A supportive and collaborative company culture.If you are ready to take the next step in your facilities management career, apply now to join this large organisation and make a meaningful impact in the public sector
Print

Reference: 225151734

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