Product Manager - UC and Contact Centre

Product Manager - UC and Contact Centre

Location: Remote

Salary: £60k

Role Profile

We are seeking an experienced and commercially driven Unified Communications & Contact Centre Product Manager to lead the strategy, development, and growth of a portfolio spanning UCaaS, CCaaS, SIP, and voice services.

Key Responsibilities

Own and develop the product roadmap across UCaaS, CCaaS, SIP, and voice solutions
Drive product innovation and lifecycle management from concept through to launch and optimisation
Monitor market trends, customer requirements, and competitor activity to maintain a competitive portfolio
Support pricing, licensing, and go-to-market strategy alongside Commercial and Sales teams
Build strong relationships with vendors and technology partners
Translate technical capabilities into compelling customer propositions
Work closely with Operations to ensure high service standards and successful delivery Skills & Experience

Proven Product Management experience within UCaaS, CCaaS, telecoms, or cloud communications
Strong knowledge of Microsoft Teams Phone, Direct Routing, SIP, and contact centre platforms
Understanding of legacy voice technologies including PBX, ISDN, and PSTN
Commercially aware with experience supporting business cases and pricing models
Strong stakeholder management and cross-functional collaboration skills
Ability to balance technical understanding with customer and commercial outcomes Desirable

Exposure to AI-driven CX technologies such as conversational AI or sentiment analysis
Understanding of telecoms compliance and regulatory frameworks including GDPR and Ofcom
Experience within a managed services or technology services environment Top of Form

Bottom of Form

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy