Office Manager

Office Manager / Senior Customer Service Advisor Role:

£40,000 + Per Annum
23 Days Holiday + Bank Holidays
Permanent Role
We are seeking a highly experienced Office Manager / Senior Customer Service Advisor to join our team. You will be responsible for overseeing the customer service experience and oversee the office department, ensuring customer satisfaction is achieved.

Key Responsibilities:

Manage and supervise the customer service team.
Oversee the smooth and efficient running of the office.
Develop and implement customer service policies and procedures.
Handle customer complaints and queries.
Develop positive relationships with customers.
Monitor customer satisfaction levels.
Provide regular reports to senior management.
Conduct regular training sessions for the customer service team.
Essential Skills / Attributes:

Ideally Experience in a similar role or leading a team, but will consider an experienced Bodyshop CSA looking to progress.
Excellent communication, leadership, and management skills.
Strong problem-solving and decision-making skills.
Highly organized with excellent attention to detail.
If you are interested in finding out more get in contact with Piam on (url removed) / (phone number removed) or send us your CV by Clicking Apply Now!

Office Manager / Senior Customer Service Advisor - up to £40k - Leatherhead - Bodyshop

Front of house manager / reception manager / customer service manager / customer team leader / customer service team leader