Customer Engagement Officer

Customer Engagement Officer
Fixed Term Contract, 2+ years
£36,000
Manchester

Hamilton Woods Associates are currently recruiting for a Customer Engagement Officer to develop and deliver clear, engaging communications across digital, print, social media, web and face-to-face channels.

Duties and Responsibilities of the Customer Engagement Officer:

Develop and deliver clear, engaging communications across digital, print, social media, web and face-to-face channels.
Produce resident-focused content including newsletters, FAQs, project updates, briefings and web copy, simplifying complex regeneration activity.
Maintain accurate and up-to-date project information across websites and digital platforms.
Plan and deliver community engagement activities including consultations, workshops, drop-ins, surveys and online events.
Build positive relationships with residents, stakeholders and community groups, encouraging inclusive participation and feedback.
Gather and analyse customer insight to support project decision-making, service improvements and resident outcomes.
Support stakeholder engagement with local authorities, councillors, contractors, media and regeneration partners.
Monitor communications and engagement activity, ensuring compliance with project deadlines, data protection and EDI requirements.Essential Requirements of the Customer Engagement Officer:

Higher education CIPR or CIM certificate and/ or marketing or communication related degree
Full UK Driving LicenceTo be considered for this exciting role, please contact Lucie Houston - Managing Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful