IT Support Manager
Posted on May 21, 2026 by CV-Library
Manchester, Greater Manchester, United Kingdom
IT
Immediate Start
£50k - £60k Annual
Full-Time
IT Support Manager – Manchester
Our client is undergoing a major digital transformation and is looking for an experienced IT Support Manager to lead and modernise their internal IT function. This is not a traditional “maintenance” role — it is an opportunity to take ownership of a complex IT environment, improve operational performance, and help shape a modern, cloud-first infrastructure.
Working closely with senior leadership, you will lead the IT support function, improve service delivery, strengthen security and infrastructure, and drive operational excellence across a distributed business environment.
This role is ideal for someone who thrives in fast-paced environments, enjoys building high-performing IT operations, and can balance strategic leadership with hands-on technical expertise.
Key Responsibilities
IT Operations & Infrastructure
Lead the company’s internal IT support and infrastructure operations
Manage networking, cloud-hosted services, and enterprise systems
Oversee the transition toward a modern Microsoft 365 and cloud-based environment
Maintain and improve security, backup, and disaster recovery systems
Manage enterprise networking environments including firewalls, VPNs, LANs/VLANs, DNS, and DHCP
Service Delivery & Operational Improvement
Introduce and manage structured SLAs, KPIs, and incident management procedures
Shift the IT function from reactive support to proactive service delivery
Oversee the IT Helpdesk function and ensure high levels of user support across multiple locations and remote teams
Create and maintain systems architecture and technical documentation
Manage vendors and ensure accountability across third-party suppliers
Leadership & Transformation
Lead, coach, and develop the IT team
Support major infrastructure, cloud migration, and hardware transformation projects
Assess emerging technologies and conduct cost-benefit analysis for future investment
Manage IT budgets and contribute to long-term technology strategy
Skills & Experience
Proven experience in a senior IT leadership or IT Support Manager role
Strong background in infrastructure, networking, and cloud-based IT environments
Experience managing Microsoft 365, Entra ID, SharePoint, Teams, and virtualised server environments
Strong understanding of Cisco, Palo Alto, VPNs, firewalls, DNS, DHCP, and enterprise networking
Experience with AWS or other cloud infrastructure platforms
Familiarity with Apple environments, macOS/iOS device management, and Jamf is advantageous
Experience with Google Workspace, Okta, Zoom, Atlassian products, and cloud collaboration tools
Strong service delivery mindset with experience implementing SLAs and operational KPIs
Excellent troubleshooting, leadership, and stakeholder management skills
Why Join?
This is an opportunity to play a key role in a business-wide technology transformation with strong backing from senior leadership. You will have the autonomy to improve systems, modernise operations, and create a high-performing IT environment that supports long-term business growth.
Benefits
Early finish every Friday
Flexible working arrangements
Company pension scheme
Life assurance
Private Medical Insurance
Interested? Please Click Apply Now!
IT Support Manager – Manchester
Our client is undergoing a major digital transformation and is looking for an experienced IT Support Manager to lead and modernise their internal IT function. This is not a traditional “maintenance” role — it is an opportunity to take ownership of a complex IT environment, improve operational performance, and help shape a modern, cloud-first infrastructure.
Working closely with senior leadership, you will lead the IT support function, improve service delivery, strengthen security and infrastructure, and drive operational excellence across a distributed business environment.
This role is ideal for someone who thrives in fast-paced environments, enjoys building high-performing IT operations, and can balance strategic leadership with hands-on technical expertise.
Key Responsibilities
IT Operations & Infrastructure
Lead the company’s internal IT support and infrastructure operations
Manage networking, cloud-hosted services, and enterprise systems
Oversee the transition toward a modern Microsoft 365 and cloud-based environment
Maintain and improve security, backup, and disaster recovery systems
Manage enterprise networking environments including firewalls, VPNs, LANs/VLANs, DNS, and DHCP
Service Delivery & Operational Improvement
Introduce and manage structured SLAs, KPIs, and incident management procedures
Shift the IT function from reactive support to proactive service delivery
Oversee the IT Helpdesk function and ensure high levels of user support across multiple locations and remote teams
Create and maintain systems architecture and technical documentation
Manage vendors and ensure accountability across third-party suppliers
Leadership & Transformation
Lead, coach, and develop the IT team
Support major infrastructure, cloud migration, and hardware transformation projects
Assess emerging technologies and conduct cost-benefit analysis for future investment
Manage IT budgets and contribute to long-term technology strategy
Skills & Experience
Proven experience in a senior IT leadership or IT Support Manager role
Strong background in infrastructure, networking, and cloud-based IT environments
Experience managing Microsoft 365, Entra ID, SharePoint, Teams, and virtualised server environments
Strong understanding of Cisco, Palo Alto, VPNs, firewalls, DNS, DHCP, and enterprise networking
Experience with AWS or other cloud infrastructure platforms
Familiarity with Apple environments, macOS/iOS device management, and Jamf is advantageous
Experience with Google Workspace, Okta, Zoom, Atlassian products, and cloud collaboration tools
Strong service delivery mindset with experience implementing SLAs and operational KPIs
Excellent troubleshooting, leadership, and stakeholder management skills
Why Join?
This is an opportunity to play a key role in a business-wide technology transformation with strong backing from senior leadership. You will have the autonomy to improve systems, modernise operations, and create a high-performing IT environment that supports long-term business growth.
Benefits
Early finish every Friday
Flexible working arrangements
Company pension scheme
Life assurance
Private Medical Insurance
Interested? Please Click Apply Now!
IT Support Manager – Manchester
Reference: 225144566
https://jobs.careeraddict.com/post/113272486
IT Support Manager
Posted on May 21, 2026 by CV-Library
Manchester, Greater Manchester, United Kingdom
IT
Immediate Start
£50k - £60k Annual
Full-Time
IT Support Manager – Manchester
Our client is undergoing a major digital transformation and is looking for an experienced IT Support Manager to lead and modernise their internal IT function. This is not a traditional “maintenance” role — it is an opportunity to take ownership of a complex IT environment, improve operational performance, and help shape a modern, cloud-first infrastructure.
Working closely with senior leadership, you will lead the IT support function, improve service delivery, strengthen security and infrastructure, and drive operational excellence across a distributed business environment.
This role is ideal for someone who thrives in fast-paced environments, enjoys building high-performing IT operations, and can balance strategic leadership with hands-on technical expertise.
Key Responsibilities
IT Operations & Infrastructure
Lead the company’s internal IT support and infrastructure operations
Manage networking, cloud-hosted services, and enterprise systems
Oversee the transition toward a modern Microsoft 365 and cloud-based environment
Maintain and improve security, backup, and disaster recovery systems
Manage enterprise networking environments including firewalls, VPNs, LANs/VLANs, DNS, and DHCP
Service Delivery & Operational Improvement
Introduce and manage structured SLAs, KPIs, and incident management procedures
Shift the IT function from reactive support to proactive service delivery
Oversee the IT Helpdesk function and ensure high levels of user support across multiple locations and remote teams
Create and maintain systems architecture and technical documentation
Manage vendors and ensure accountability across third-party suppliers
Leadership & Transformation
Lead, coach, and develop the IT team
Support major infrastructure, cloud migration, and hardware transformation projects
Assess emerging technologies and conduct cost-benefit analysis for future investment
Manage IT budgets and contribute to long-term technology strategy
Skills & Experience
Proven experience in a senior IT leadership or IT Support Manager role
Strong background in infrastructure, networking, and cloud-based IT environments
Experience managing Microsoft 365, Entra ID, SharePoint, Teams, and virtualised server environments
Strong understanding of Cisco, Palo Alto, VPNs, firewalls, DNS, DHCP, and enterprise networking
Experience with AWS or other cloud infrastructure platforms
Familiarity with Apple environments, macOS/iOS device management, and Jamf is advantageous
Experience with Google Workspace, Okta, Zoom, Atlassian products, and cloud collaboration tools
Strong service delivery mindset with experience implementing SLAs and operational KPIs
Excellent troubleshooting, leadership, and stakeholder management skills
Why Join?
This is an opportunity to play a key role in a business-wide technology transformation with strong backing from senior leadership. You will have the autonomy to improve systems, modernise operations, and create a high-performing IT environment that supports long-term business growth.
Benefits
Early finish every Friday
Flexible working arrangements
Company pension scheme
Life assurance
Private Medical Insurance
Interested? Please Click Apply Now!
IT Support Manager – Manchester
Our client is undergoing a major digital transformation and is looking for an experienced IT Support Manager to lead and modernise their internal IT function. This is not a traditional “maintenance” role — it is an opportunity to take ownership of a complex IT environment, improve operational performance, and help shape a modern, cloud-first infrastructure.
Working closely with senior leadership, you will lead the IT support function, improve service delivery, strengthen security and infrastructure, and drive operational excellence across a distributed business environment.
This role is ideal for someone who thrives in fast-paced environments, enjoys building high-performing IT operations, and can balance strategic leadership with hands-on technical expertise.
Key Responsibilities
IT Operations & Infrastructure
Lead the company’s internal IT support and infrastructure operations
Manage networking, cloud-hosted services, and enterprise systems
Oversee the transition toward a modern Microsoft 365 and cloud-based environment
Maintain and improve security, backup, and disaster recovery systems
Manage enterprise networking environments including firewalls, VPNs, LANs/VLANs, DNS, and DHCP
Service Delivery & Operational Improvement
Introduce and manage structured SLAs, KPIs, and incident management procedures
Shift the IT function from reactive support to proactive service delivery
Oversee the IT Helpdesk function and ensure high levels of user support across multiple locations and remote teams
Create and maintain systems architecture and technical documentation
Manage vendors and ensure accountability across third-party suppliers
Leadership & Transformation
Lead, coach, and develop the IT team
Support major infrastructure, cloud migration, and hardware transformation projects
Assess emerging technologies and conduct cost-benefit analysis for future investment
Manage IT budgets and contribute to long-term technology strategy
Skills & Experience
Proven experience in a senior IT leadership or IT Support Manager role
Strong background in infrastructure, networking, and cloud-based IT environments
Experience managing Microsoft 365, Entra ID, SharePoint, Teams, and virtualised server environments
Strong understanding of Cisco, Palo Alto, VPNs, firewalls, DNS, DHCP, and enterprise networking
Experience with AWS or other cloud infrastructure platforms
Familiarity with Apple environments, macOS/iOS device management, and Jamf is advantageous
Experience with Google Workspace, Okta, Zoom, Atlassian products, and cloud collaboration tools
Strong service delivery mindset with experience implementing SLAs and operational KPIs
Excellent troubleshooting, leadership, and stakeholder management skills
Why Join?
This is an opportunity to play a key role in a business-wide technology transformation with strong backing from senior leadership. You will have the autonomy to improve systems, modernise operations, and create a high-performing IT environment that supports long-term business growth.
Benefits
Early finish every Friday
Flexible working arrangements
Company pension scheme
Life assurance
Private Medical Insurance
Interested? Please Click Apply Now!
IT Support Manager – Manchester
Reference: 225144566
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