Service Coordination Manager

A global leader in innovative consumer and professional products is seeking an experienced Service Coordination Manager to join its growing After Sales Operations team in Marlow.

This role will support the Service Manager in overseeing aftersales operations, improving service performance, and ensuring high levels of customer satisfaction across the service lifecycle.

Key Responsibilities

Coordinate service activities from job intake through to completion
Monitor KPIs, repair turnaround times, and support continuous improvement initiatives
Ensure compliance with service processes, procedures, and audit requirements
Manage relationships with service agents, internal stakeholders, and European teams
Support warranty claims, technical investigations, and product quality reporting
Skills & Experience

Minimum 5 years’ experience in service, aftersales, or operational coordination within a product-based environment
At least 2 years’ team management experience
Strong analytical and problem-solving skills with a data-driven approach
Experience with SAP, Salesforce, and intermediate Excel skills desirable
Excellent communication, organisation, and stakeholder management skills
Benefits

Hybrid working available following successful completion of training
25 days holiday plus bank holidays
Private medical, dental, and life assurance cover
Annual gym allowance and employee discount platform
Free on-site parking, restaurant facilities, and Employee Assistance Programme
About You

Proactive and highly organised with the ability to manage multiple priorities
Customer-focused with a commitment to service excellence
Comfortable working in a fast-paced operational environment
Confident working cross-functionally with internal and external stakeholders
Full UK Driving Licence required with flexibility to travel when needed