Triage Officer

Job Title: Triage Officer
Location: London
Working Pattern: 3 Days per Week in the Office
Contract: 6-Month Temporary Contract
Are you an experienced Housing professional with a strong background in frontline triage, homelessness prevention, or housing advice?
We are currently recruiting for a Triage Officer to join a busy London-based local authority on a 6-month contract. This is a key frontline role, acting as the first point of contact for residents presenting with housing difficulties.
The Role
As a Triage Officer, you will:
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Act as the first point of contact for housing and homelessness enquiries
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Conduct initial assessments in line with Part VII of the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017)
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Provide early housing advice and homelessness prevention guidance
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Assess priority need, local connection, and eligibility
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Signpost to appropriate internal teams and external agencies
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Manage a caseload of prevention and relief cases where required
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Maintain accurate case notes and documentation in line with statutory requirements
About You
To be considered, you will have:
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Previous experience in a Housing Options, Homelessness, or Triage role within a local authority
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Strong working knowledge of homelessness legislation
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Experience conducting Section 184 enquiries (desirable)
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Excellent customer service and interview skills
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The ability to manage a high-volume, fast-paced environment
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Strong written and verbal communication skills