Helpdesk Administrator

Monday to Friday 8am - 5pm.

MUST HAVE M&E experience

Essentials

* Must have experience working in a Building Maintenance company or Facilities industry

Duties:

* Identification of the most appropriate solution to the client request within the contractual process.

* Receiving work orders in from central helpdesk to progress work

* Raise PO’s for subcontractors and follow the appropriate approval process to carry out work

* Prepare and send out requests for quotations to subcontractors

* Instruct, schedule and coordinate subcontractor visits to site

* Actively manage incoming task queue

* Actively carry out task management

* Triage incoming tasks to define billable and non-billable work

* Carry out Goods Receipt Note process as required

* Preparation, download and circulation of management reports as and when require

* Raising PO and invoices

* Production of valuations and presentation of results

* Quote logging and processing

* Collating timesheets from engineers, chasing and checking quality of data

* Contract set-up (PPM / System support)

* Application billing preparation

* that they are processed for payment correctly according to the contract terms, specification and schedule of rates

* Responsible for all quotations and estimates – ensuring that they are processed for payment correctly according to the contract terms, specification and schedule of rate

* Chasing and escalation within the regions all SLA & KPI breaches

* Co-ordination of Site Audits

* Co-ordinate monthly meetings and reviews generally

* PPM & Reactive Works Reporting

* Liaising with regional team over client requirements for scheduling ad-hoc works

* Collation of stats for invoicing (reactive and ppm’s)

* Validation of all reactive charges submitted by the regional teams

* Valuation of all quotations/estimates submitted by the regional teams