Resident Liaison Officer

Resident Liaison Officer - Fire Safety Project
Location: Surrey (Site Based)
Contract: Initial 12-Month Contract
Salary: £22.00 - £24.00phr umbrella

I am currently recruiting for an experienced Resident Liaison Officer (RLO) to join a major fire safety project being delivered in Surrey.

This is a site-based role working closely with residents, contractors, and project teams to ensure clear communication and excellent customer service throughout planned fire safety works.

Key Responsibilities:

Act as the main point of contact for residents throughout the project
Provide clear and regular communication regarding planned fire safety works
Arrange access appointments and manage resident queries or concerns
Support vulnerable residents and ensure minimal disruption during works
Maintain accurate records, reports, and resident communications
Liaise closely with site teams, contractors, and council representatives
Ensure a high standard of customer care is maintained at all times
Complaints handling

Requirements:

Previous experience as a Resident Liaison Officer within social housing, construction, or planned works
Experience working on fire safety projects is highly desirable
Strong communication and interpersonal skills
Ability to manage challenging situations professionally and empathetically
Full UK Driving Licence
Own vehicle essentialThis is an excellent opportunity to join a long-term project with an established team and make a genuine impact within the local community